Restaurant Shift Lead — Guest Experience & Ops

Hilton Garden Inn- Albany Medical Center; City of Albany (NY); On-site; USD 25,000 - 30,000; Full time

Job summary

Hilton Garden Inn- Albany Medical Center in Albany is seeking a shift supervisor with prior serving and/or bartending experience. You will assist managers, ensure prompt, friendly service, and maintain food and beverage standards according to recipes and policies.

Requirements include being at least 18, Serve Safe and TIPS certified, strong math skills, ability to operate a POS, stand for long periods, and lift up to 50 pounds. Weekend and holiday availability is common.

Qualifications

• Must be 18 years or older.
• Serve Safe and TIPS certifications completed.
• Excellent basic math skills.
• Ability to operate a cash register or POS system.
• Stand/walk for long periods and lift up to 50 pounds.

Responsibilities

• Assists managers in restaurant operations in their absence.
• Ensures prompt, friendly service according to guidelines.
• Maintains food and beverage preparation/serving standards.
• Controls cash and receipts per procedures.
• Enforces alcohol awareness on a shift-to-shift basis.
• Fill in where needed to sustain guest service standards.
• Adheres to health, safety, and labor regulations and company policies.

Skills

Customer service

Cash handling

POS system

Math skills

Team leadership

Education

Serve Safe certification

TIPS certification

Tools

POS system

Job description

Hilton Garden Inn- Albany Medical Center in Albany is seeking a shift supervisor with prior serving and/or bartending experience. You will assist managers, ensure prompt, friendly service, and maintain food and beverage standards according to recipes and policies.

Requirements include being at least 18, Serve Safe and TIPS certified, strong math skills, ability to operate a POS, stand for long periods, and lift up to 50 pounds. Weekend and holiday availability is common.