Front Desk Pro: Guest Experience & Growth

BBL Hospitality; City of Albany (NY); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Paid Time Off

401K Investment

Referral Bonus

Associate Development Plan

Internal Promotion Opportunities

Medical, Dental, Vision, Voluntary\nB?

Associate Travel Program Discounts

Job summary

Hilton Garden Inn Albany is seeking a Front Desk Agent to assist guests efficiently, courteously and professionally in all front office related functions according to management standards. A high standard of service and hospitality must be maintained at all times. Responsible to guests. Able to work flexible schedule.

Reports directly to the Front Desk Supervisor. High school diploma or equivalent preferred. Skills include: typing, computer aptitude.

Qualifications

• High school diploma or equivalent preferred.
• Typing and computer aptitude.
• Interpersonal skills, reading, writing, mathematical abilities.

Responsibilities

• Register guests into the hotel in a prompt and courteous manner using up selling techniques to maximize room rates: prepares for group check in and out, and VIP arrivals; becomes informed of events/functions in the hotel during the shift.
• Checks guests out of the hotel; processes customer payments according to established policies and procedures.
• Responds to guest requests promptly; promotes hotel services, facilities and outlets; provides guests with information such as local attractions and directions to increase guest satisfaction.
• Resolves guest complaints to the satisfaction of the customer; informs supervisor of major problems, complaints, disturbances or unhappy guests.
• Books guest reservations or coordinates with reservation center.
• Handles departmental accounting of moneys, receipts, guest accounts and other forms of credit; posts all charges; completes cashier’s report, prepares deposit and counts cashier bank.
• Issues, controls and releases guest safe-deposit boxes.

Skills

Typing

Computer aptitude

Interpersonal skills

Reading

Writing

Basic math

Education

High school diploma or equivalent

Job description

Hilton Garden Inn Albany is seeking a Front Desk Agent to assist guests efficiently, courteously and professionally in all front office related functions according to management standards. A high standard of service and hospitality must be maintained at all times. Responsible to guests. Able to work flexible schedule.

Reports directly to the Front Desk Supervisor. High school diploma or equivalent preferred. Skills include: typing, computer aptitude.