Restaurant Service Manager - Growth, Bonuses & Daily Pay

Popeyes-01d9eb60; Jacksonville (FL); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive Pay

Bonus Opportunities

Daily Pay & Electronic Pay

Discounts and Perks

Growth opportunities

Job summary

Pulse is seeking a Service Manager to join our team in Jacksonville, FL. You will be responsible for providing guests with a memorable dining experience and driving service excellence across FOH operations.

This role emphasizes training, cross-training, schedule management, inventory control in Zenput, and collaboration with production teams. You will oversee weekly forecasts, orders, and the service tracker while maintaining a clean, organized dining area.

Qualifications

• Strong attention to detail and a passion for food quality.
• Able to work effectively in a team environment in a fast-paced setting.
• Previous experience in a kitchen or food service is preferred but not required.
• Able to stand 4–10 hours and lift up to 50 lbs.
• Willingness to work weekends, holidays, and flexible shifts.
• Provide professional attire (black dress pants, non-slip shoes).
• Works up to 45–50 hours per week.

Responsibilities

• Drive Through service with speed initiatives and PA cross-training.
• Onboard new Service Team Members and execute a 5-day training plan.
• Coordinate with Production Team and communicate Service Team needs.
• Manage weekly forecasts, food/chicken orders, and staff scheduling.
• Maintain Service Tracker, rSuccess Scorecard/ACR, and Qualtrics alerts.
• Oversee loyalty and smallware documentation; inventory in Zenput.
• Ensure dining room, curb appeal, and FOH closing procedures.

Skills

Attention to detail

Teamwork

Communication

Fast-paced environment

Food service

Kitchen experience

Tools

Popeyes Academy

Zenput

Qualtrics

Job description

Pulse is seeking a Service Manager to join our team in Jacksonville, FL. You will be responsible for providing guests with a memorable dining experience and driving service excellence across FOH operations.

This role emphasizes training, cross-training, schedule management, inventory control in Zenput, and collaboration with production teams. You will oversee weekly forecasts, orders, and the service tracker while maintaining a clean, organized dining area.