Service Manager: Growth & Daily Pay in Fast-Paced Dining

Popeyes-01d9eb60; Pensacola (FL); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Competitive Pay and Bonus

Daily Pay & Electronic Pay

Discounts and Perks

Fun and Fast-Paced Work Environment

Opportunities for Growth and Advanced

Job summary

Pulse is seeking a Service Manager in Pensacola, FL to lead front-of-house operations and ensure a memorable dining experience. You will drive drive-thru efficiency, train staff, and communicate with production while maintaining Popeyes brand standards.

The role requires hands-on leadership, strong team communication, and a focus on guest satisfaction in a fast-paced restaurant environment. Growth opportunities and competitive compensation are available.

Qualifications

• Strong attention to detail and a passion for food quality and presentation.
• Ability to work effectively in a fast-paced, team-driven restaurant.
• Willingness to work weekends, holidays, and flexible shifts.

Responsibilities

• Drive Thru service with speed initiatives
• Cross-training of team members and PA completions
• Echo communication from Service Team to Production Team
• LTO training of procedures and follow-up of the execution
• Onboarding of new Service Team Members (includes orientation, training, and follow-up on PA)
• 5-day New Hire Training plan executed, schedule NH and cross training
• Developing a Pros Team or crew trainers
• Completing and analyzing the Service Tracker
• Weekly forecasted sales to be submitted to RGM by EOD Monday
• Weekly Food and chicken orders
• Weekly writing of schedule to be submitted to RGM by EOD Tuesday
• Weekly review and goal setting for the shift huddles
• Weekly review and goal setting for the restaurant's rSuccess Scorecard /ACR
• Handling guest complaints and Qualtrics alerts
• All management team and team members have access to Popeyes Academy
• Tracking the progress of team members and the management team in the Popeyes Academy
• Document smallware that needed to be purchased for the service area by completing the Smallware
• Inventory in Zenput
• Communicates with the RGM regarding ongoing issues with the production and service team
• All Daily tasks for the Image Calendar completed in Zenput
• Dining room and packing areas are neat, clean, and organized
• Curb Appeal – landscaping, corners of the parking lot, signage, drive-thru menus, trash cans
• Cashier/Drive-Thru areas are neat, clean, and organized
• Marketing Materials, POPs, and table tents are in good condition
• Proper FOH closing procedures are being followed
• IDMB/ODMB and Music in working condition

Skills

Attention to detail

Team communication

Food service experience

Stamina

Flexibility (weekends/holidays)

Job description

Pulse is seeking a Service Manager in Pensacola, FL to lead front-of-house operations and ensure a memorable dining experience. You will drive drive-thru efficiency, train staff, and communicate with production while maintaining Popeyes brand standards.

The role requires hands-on leadership, strong team communication, and a focus on guest satisfaction in a fast-paced restaurant environment. Growth opportunities and competitive compensation are available.