Restaurant Server

Johnson Hospitality Group; Tucson (AZ); On-site; USD 17,000 - 24,000; Full time

Job summary

Johnson Hospitality Group in Tucson, AZ is seeking a friendly server to deliver attentive dining experiences. You will greet guests, take orders, thoughtfully answer questions about our menu, and help guests feel welcome throughout their visit.

Must be able to lift up to 50 pounds and maintain a clean, organized station while working collaboratively with the team to ensure smooth service. This hourly role offers gratuities and a culture of guest-first hospitality.

Qualifications

• Previous hospitality experience preferred.
• Maintain a clean and organized work area.
• Ability to lift up to 50 pounds.

Responsibilities

• Welcome guests and take food and beverage orders.
• Enter orders into the POS system and process payments.
• Provide friendly, attentive service to ensure an exceptional dining experience.

Skills

Customer service

POS system

Tools

POS system

Job description

Job Details: Job Location: TUCSON, AZ 85706, Salary Range: $15.00 - $15.00 Hourly,

SUMMARY:

Responsible for providing friendly, attentive, and responsive service to create an exceptional dining experience for all of our guests. The primary objective is to create a personalized experience for our guests that will make them want to return and recommend us to others.

ESSENTIAL FUNCTIONS:

• Welcome and connect with every customer. Discover customer needs and make recommendations you genuinely feel your guests will enjoy
• Be incredibly friendly, customer centric, smile and radiate a positive and accommodating attitude while interacting with customers
• Answer questions about our food, beverages and other restaurant or hotel functions and services
• Take food and beverage orders from guests, enter orders in POS system
• Prepare coffee barista drinks, specialty drinks and food orders
• Perform running side work and opening & closing duties throughout your shift as required by service station assignment
• Maintain a clean and organized work and service area
• Ensure guests are satisfied with the beverage, food, and service. Respond promptly and courteously to any requests
• Prepare final bill, present check to the guest, accept payment, process credit card charges or make change if applicable
• Responsible for following hotel cash handling procedures
• Use the L.E.A.R.N Model for all guest recovery incidents that occur (Listen, Empathize, Apologize, React, Notify)
• Always have a friendly and welcoming demeanor when interacting with our guests
• Teamwork - offer to help or ask for help from your team members as situations arise
• Complete food safety and alcohol serve certification
• Have the ability to hand carry a minimum of three plates. All servers will be sharing in the food running
• Be available to fill in as needed to ensure the smooth and efficient operation of the Bistro as directed by the restaurant manager or immediate supervisor
• Notify Supervisor/Manager of any problems with cleaning or equipment
• Fill out maintenance work orders and deliver to supervisor/manager or designated area in a timely manner
• Responsible for knowing all hotel emergency procedures
• Follow all hotel safety guidelines and requirements
• Responsible for following all hotel quality assurance standards for department
• Responsible for the proper administration of keys left by guests
• Bring all lost and found items to the supervisor's or manager's office for logging and storage
• Accommodate guest special requests courteously
• Answer guest questions regarding hotel and local area facilities and services
• Carry out any reasonable request by management that I am capable of performing

156 D i a b l o R d S t e 110 , Da n v i l l e , Ca l i f o r n i a 945 26 P - (9 2 5 )7 3 0 - 4930 F - ( 925) 956 - 1401

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

These duties may require you to frequently bend, lift, carry, twist, push, pull, reach, kneel, and may require prolonged periods of standing and/or walking. Must be able to lift, push and pull a minimum of 50 pounds.