Bistro Attendant

Courtyard Austin Northwest / Lakeline; Austin (TX); On-site; USD 28,000 - 36,000; Full time

Job summary

Courtyard Austin Northwest / Lakeline is seeking a Bistro Attendant to provide friendly, attentive service in the hotel's bistro and bar. This position involves taking food and beverage orders, preparing items, and ensuring cleanliness. Previous experience in food service is preferred, and candidates must have strong customer service skills and the ability to work in a fast-paced environment. Certifications in alcohol service and food safety are required. The role requires both AM and PM shifts.

Qualifications

• Previous experience in food service or hospitality preferred but not required.
• Alcohol server certification is a plus.
• Food safety certification is required.

Responsibilities

• Provide friendly and attentive service to guests.
• Prepare food and beverages accurately.
• Ensure a high-quality dining experience by maintaining cleanliness.

Skills

Excellent customer service

Strong time management

Multitasking

Basic math skills

Familiarity with POS systems

Job description

The Bistro Attendant is responsible for providing friendly, attentive, and personalized service to guests in the hotel's bistro and bar. This role ensures a high-quality dining experience by preparing food and beverages, accurately processing orders, and maintaining a clean and organized dining area.

Key responsibilities

• Guest service:
  • Greet and engage with every guest in a warm and enthusiastic manner.
  • Learn guest names and preferences to offer a more personalized experience.
  • Listen to guest needs, provide menu recommendations, and answer questions about food, beverages, and hotel services.
  • Ensure guest satisfaction by checking in on their dining experience and responding promptly to requests.
• Food and beverage preparation:
  • Accurately take food and beverage orders and enter them into the Point of Sale (POS) system.
  • Prepare and cook food items, including coffee beverages and specialty drinks, using bistro equipment such as TurboChef ovens and espresso machines.
• Perform bartending duties as required, including mixing drinks and serving alcoholic beverages in compliance with all relevant laws.
• Operations and cleanliness:
  • Process payments, handle cash, and perform end-of-shift paperwork and closing procedures.
  • Complete all opening, running, and closing side work, such as stocking supplies, cleaning surfaces, and sanitizing equipment.
  • Maintain the cleanliness and organization of the bistro, bar, and kitchen areas.
  • Monitor and ensure proper food and appliance temperatures, following all food safety and sanitation standards.
• Teamwork and support:
  • Collaborate and communicate effectively with teammates to ensure smooth operations.
  • Assist fellow team members or other departments as needed.
  • Report any unsafe conditions or maintenance issues immediately.

Qualifications

• Experience: Previous experience in food service, hospitality, or bartending is preferred but not required.
• Certifications:
  • Alcohol server certification
  • Food safety certification

• Skills:
  • Excellent customer service, communication, and interpersonal skills.
  • Strong time management and multitasking abilities in a fast-paced environment.
  • Basic math skills for handling cash and transactions.
  • Familiarity with POS systems.

• Physical requirements:
  • Ability to stand and walk for extended periods.
  • Capability to lift and carry objects weighing up to 25 pounds, and occasionally up to 50 pounds.
  • Ability to bend, reach, and perform repetitive tasks.

• Specify shifts: AM Bistro Attendant or PM Bistro Attendant both would be required.