RESTAURANT SERVER

Rod N Reel Resort; Chesapeake Beach (MD); Presencial; USD 17.000 - 22.000; Jornada completa

Descripción de la vacante

Rod N Reel Resort in Chesapeake Beach, MD is seeking a friendly hospitality professional to greet guests, seat parties, present menus, and assist with wine and food recommendations. You will use the POS system, transmit orders, and ensure accurate billing while maintaining immaculate service areas.

The role requires strong English communication, adherence to resort policies, and physical stamina for lifting and moving items. Prior hosting or service experience is a plus; training provided.

Formación

• Must have comprehensive knowledge of the English language to communicate with guests and staff.
• Ability to lift at least 50 pounds and stand for long periods.
• Ability to follow resort policies and attend required meetings.
• Other duties may be assigned.

Responsabilidades

• Greet guests in a warm, enthusiastic manner and assist with seating as needed.
• Present menu, answer questions, and make wine/food suggestions.
• Memorize menu selections and be familiar with specials and ingredients.
• Use proper etiquette and seating guidelines; assist in service as required.
• Write or memorize orders, transfer to POS, and coordinate with kitchen and bar.
• Observe guests to fulfill additional requests and finalize payment at checkout.
• Maintain clean, organized service and prep areas and follow safety rules.
• Assist other service staff as requested and adhere to cash handling procedures.

Conocimientos

Customer service

English language

Problem solving

Etiquette

Herramientas

POS system

Office software

Descripción del empleo

Description

Excellent Opportunity to grow with us, expanding F&B operations in all areas!

• Greet all guests in a warm and enthusiastic manner and assist host or hostess in seating guests as needed.
• Present menu, answer questions, and make suggestions regarding food, service, appropriate wines, and food preparation.
• Memorize menu selections and wines including being familiar with daily specials and basic ingredients.
• Use proper verbiage and etiquette including serving ladies first
• Write order on check or memorize order, transcribe order into POS system.
• Process order to kitchen and service bar utilizing point of sale system
• Observe guests to fulfill any additional request and to perceive when meal has been completed for guest checkout.
• Total bill and accept payment or refer guest to cashier.
• Ladle soup, portion pies and desserts, and brew coffee.
• Clear and reset counters or table at conclusion of each course.
• Assist in cleaning and wiping down of service areas and prep areas
• Notify a manager immediately of any guest complaints.
• Use proper etiquette guidelines for seating guests.
• Answer department telephone using proper telephone etiquette
• Practice and observe all safety rules and procedures.
• Assist all service personnel in any duties as requested.
• Maintain and follow all cash handling procedures.
• Ability to accurately use various office software.

Requirements

• Must have a comprehensive knowledge of the English language to effectively communicate with guests, associates, and vendors.
• Ability to accurately report information.
• Ability to scrupulously follow all resort policies and procedures.
• Attend required meetings.
• Minimum lifting of 50 pounds.
• Pushing, bending, stooping, upward reaching, manual dexterity.
• Hearing, writing, typing.
• Minimum pulling of 50 pounds.
• Other duties may be assigned.