Restaurant Server

Sheraton; Tucson (AZ); On-site; USD 19,000 - 30,000; Full time

Job summary

Sheraton is seeking a friendly server to deliver exceptional dining experiences. You will greet guests, take orders, and ensure their needs are met with a smile. Responsibilities include coffee preparation, maintaining cleanliness, and assisting in opening/closing tasks to support smooth Bistro operations.

Consistency in attentive service, accurate order entry, and teamwork are essential. Candidates should be able to lift up to 50 pounds and stand for extended periods while delivering

Qualifications

• Excellent customer service and ability to connect with guests.
• Strong communication and listening skills to identify guest needs.
• Positive, friendly attitude and proactive guest interaction.
• Ability to work as part of a team in a fast-paced setting.

Responsibilities

• Welcome and connect with every customer.
• Take food and beverage orders and enter them in the POS system.
• Prepare coffee and drinks as requested.
• Maintain a clean and organized work area throughout shift.
• Respond promptly and courteously to guest requests.
• Follow cash handling procedures and process payments.

Skills

Customer service

Communication

Teamwork

Physical stamina

Tools

POS system

Job description

SUMMARY:Responsible for providing friendly, attentive, and responsive service to create an exceptional dining experience for all of our guests. The primary objective is to create a personalized experience for our guests that will make them want to return and recommend us to others.ESSENTIAL FUNCTIONS:Welcome and connect with every customer. Discover customer needs and make recommendations you genuinely feel your guests will enjoyBe incredibly friendly, customer centric, smile and radiate a positive and accommodating attitude while interacting with customersAnswer questions about our food, beverages and other restaurant or hotel functions and servicesTake food and beverage orders from guests, enter orders in POS systemPrepare coffee barista drinks, specialty drinks and food ordersPerform running side work and opening & closing duties throughout your shift as required by service station assignmentMaintain a clean and organized work and service areaEnsure guests are satisfied with the beverage, food, and service. Respond promptly and courteously to any requestsPrepare final bill, present check to the guest, accept payment, process credit card charges or make change if applicableResponsible for following hotel cash handling procedures156 D i a b l o R d S t e 110 , Da n v i l l e , Ca l i f o r n i a 945 26 P – (9 2 5 )7 3 0 – 4930 F – ( 925) 956 – 1401Use the L.E.A.R.N Model for all guest recovery incidents that occur (Listen, Empathize, Apologize, React, Notify)Always have a friendly and welcoming demeanor when interacting with our guestsTeamwork – offer to help or ask for help from your team members as situations ariseComplete food safety and alcohol serve certificationHave the ability to hand carry a minimum of three plates. All servers will be sharing in the food runningBe available to fill in as needed to ensure the smooth and efficient operation of the Bistro as directed by the restaurant manager or immediate supervisorNotify Supervisor/Manager of any problems with cleaning or equipmentFill out maintenance work orders and deliver to supervisor/manager or designated area in a timely mannerResponsible for knowing all hotel emergency proceduresFollow all hotel safety guidelines and requirementsResponsible for following all hotel quality assurance standards for departmentResponsible for the proper administration of keys left by guestsBring all lost and found items to the supervisor’s or manager’s office for logging and storageAccommodate guest special requests courteouslyAnswer guest questions regarding hotel and local area facilities and servicesCarry out any reasonable request by management that I am capable of performingPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.These duties may require you to frequently bend, lift, carry, twist, push, pull, reach, kneel, and may require prolonged periods of standing and/or walking. Must be able to lift, push, and pull a minimum of 50 pounds.