Restaurant Server

Hilton Durham near Duke University; Durham (NC); On-site; USD 25,000 - 35,000; Full time

Job summary

Join a dynamic team at a forward-thinking hospitality establishment where you will provide exceptional food and beverage service. This role is essential in creating memorable experiences for guests through friendly interactions and efficient service. You will be responsible for taking orders, ensuring cleanliness, and adhering to safety standards. If you have a passion for hospitality and enjoy working in a vibrant environment, this position offers a fantastic opportunity to grow and thrive in the industry. Be part of a supportive team that values your contributions and encourages your professional development.

Benefits

401(k)

Dental insurance

Health insurance

Vision insurance

Paid time off

Employee assistance program

Room Discounts

Employee Food and Beverage Discounts

Qualifications

• Knowledge of liquor regulations and food service standards.
• Ability to operate beverage equipment and promote menu items.

Responsibilities

• Greet guests and explain specials in a friendly manner.
• Input orders into the POS system and deliver food accurately.
• Maintain cleanliness and perform general cleaning tasks.

Skills

Customer Service

Food and Beverage Knowledge

Communication Skills

Basic English Knowledge

Education

Food Handler Card

TABC License

Tools

Point of Sale System

Beverage Equipment

Job description

Job Summary

Service of food and/or beverage to include the order-taking and delivery of any food and/or beverage items. This task is to be handled in a friendly, courteous, helpful, timely and professional manner resulting in a very high level of guest satisfaction.

Essential Job Functions

This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week.

1. Greet the guests in a friendly and courteous manner and explain any specials and/or restaurant promotions for guest awareness.
2. Check station before, during and after shift for proper set-up and cleanliness.
3. Record the details of the order from the guests, repeating the order to the guests to check for accuracy.
4. Input the order into the Point of Sale computer to inform the kitchen of the particulars in the order being placed.
5. When complete, retrieve order from kitchen, confirm its accuracy, and deliver to guests along with appropriate condiments.
6. Abide by all State, Federal and Corporate liquor regulations pertaining to serving alcoholic beverages to minors and intoxicated guests.
7. Replenish beverages as necessary and check with guests for overall satisfaction.
8. Market and serve upon request any dessert items or specialty coffees.
9. Supplement the bus help in clearing and resettling the tables.
10. Perform all assigned side work to include replenishing condiments and restocking.
11. Perform any general cleaning tasks using standard hotel cleaning products as assigned to adhere to health standards.
12. Present the check to guest promptly.
13. Adheres to all company policies and procedures.
14. Follows safety and security procedures and rules.
15. Knows department fire prevention and emergency procedures.
16. Utilizes protective equipment.
17. Reports unsafe conditions to supervisor/manager.
18. Reports accidents, injuries, near-misses, property damage or loss to supervisor/manager.
19. Provides for a safe work environment by following all safety and security procedures and rules.
20. All team members must maintain a neat, clean and well groomed appearance. (Specific standards outlined in team member handbook).
21. Perform any related duties as requested by supervisor/manager.
22. Assists other Restaurant Personnel when needed.

Knowledge, Skills & Abilities

1. Knowledge of all State, Federal and Corporate liquor regulations pertaining to serving alcoholic beverages to minors and intoxicated guests.
2. Hold a current Food Handler Card or in the process of being certified.
3. Hold a valid TABC license.
4. Must have basic knowledge of food and beverage preparations, service standards, guest relations and etiquette.
5. Knowledge of the appropriate table settings and service ware.
6. Basic knowledge of the English language sufficient to understand inquiries from customers and communicate simple instructions.
7. Ability to comprehend and apply written product labeling instructions to enable the safe application of products and processes within the hotel.
8. Ability to remember, recite and promote the variety of menu items.
9. Ability to operate beverage equipment, e.g., coffee maker.

Physical Demands

1. Ability to transport up to 30 lbs. through a crowded room on a continuous basis throughout the shift.
2. Lifting Fifty (30) pounds maximum.
3. Constant standing & walking required.
4. Frequent twisting, bending, stooping, reaching, standing, walking, talking, hearing, seeing and smiling.

Benefits

• 401(k)
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance
• Room Discounts
• Employee Food and Beverage Discounts

EEO: Driftwood Hospitality Management is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.

Source: Driftwood Hospitality