Restaurant POS Success Manager

Confidential; Dallas (TX); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Competitive compensation

Insurance package

Flex spending

Paid time off

Free lunch

Job summary

Confidential is seeking a tech-savvy Customer Success Manager to onboard clients and provide post-implementation support. You will be the primary contact, building strong partnerships through calls, emails, and on-site visits, and guiding deployments within restaurants.

Expect up to 40% travel after training. Only applicants based in the Dallas/Plano area will be considered. You will collaborate with cross-functional teams to ensure successful rollouts and lasting client relationships.

Qualifications

• At least 1 year as Operations/Success Manager in a restaurant/POS company.
• People person who is outgoing and comfortable engaging with customers.
• High EQ: patient, composed, assertive, attentive.
• Basic to mid-level understanding of networks, WiFi, cloud tech, iOS and Windows.
• Sales or account management experience is a plus.
• Project management experience is a plus.
• MS Office skills (Excel, PowerPoint, Word).
• Good analytical and troubleshooting skills.

Responsibilities

• Maintain a Customer-First attitude and build strong relationships.
• Understand customer needs and deliver best outcomes.
• Over see successful rollout of solutions in restaurants.
• Conduct discovery sessions to align platform with customer needs.
• Manage project plan from start to finish and delegate tasks.
• Plan and run training sessions pre- and post-Go Live.
• Establish trusted advisor relationships via email, phone, and on-site visits.
• Coordinate hardware and software staging with third parties.
• Leverage restaurant/service industry experience to provide consultative value.
• Address mission-critical items with urgency.
• Act as account manager for assigned market.
• Promote company as top POS leader in the market.

Skills

People skills

High EQ

Restaurant POS experience

Customer communication

Tech literacy

Tools

MS Office

Job description

Confidential is seeking a tech-savvy Customer Success Manager to onboard clients and provide post-implementation support. You will be the primary contact, building strong partnerships through calls, emails, and on-site visits, and guiding deployments within restaurants.

Expect up to 40% travel after training. Only applicants based in the Dallas/Plano area will be considered. You will collaborate with cross-functional teams to ensure successful rollouts and lasting client relationships.