Restaurant Success Strategist — Growth & Renewals

Loman AI; Texas; Hybrid; USD 80,000 - 110,000; Full time

Job summary

Loman AI in Austin, TX is seeking a Customer Success Manager to guide restaurants from post-go-live through renewals. You’ll be the operator’s day-to-day partner—accountable for retention, customer health, expansion, and NRR across a tiered book of business.

You’ll drive a proactive cadence and ensure every customer gains more value from Loman each month. You will run monthly QBRs, monitor Health Score, and work with Sales to close multi-location upgrades while showcasing ROI during reviews.

Qualifications

• 3+ years in customer success, account management, or post-sale roles in SaaS/AI.
• Proven ability to own retention and expansion metrics like NRR/GRR.
• Experience leading QBRs and renewal conversations with operators/owners.
• Strong commercial instinct with data-driven ROI storytelling.
• Fluent in written and verbal communication; highly organized.

Responsibilities

• Own NRR on your book; drive retention, expansion, and renewals.
• Run regular QBR cadence and ensure timely touchpoints.
• Monitor Health Score and act on churn risk.
• Collaborate with Sales to close expansion opportunities.
• Present value metrics and ROI in meetings with operators.
• Forecast renewals 30 days out and flag risks.
• Provide customer feedback to Product and Onboarding.
• Maintain accurate HubSpot data.

Skills

QBR facilitation

Renewals & upsell

Data-driven decisions

Communication

Organization & multitasking

Tools

HubSpot CRM

Job description

Loman AI in Austin, TX is seeking a Customer Success Manager to guide restaurants from post-go-live through renewals. You’ll be the operator’s day-to-day partner—accountable for retention, customer health, expansion, and NRR across a tiered book of business.

You’ll drive a proactive cadence and ensure every customer gains more value from Loman each month. You will run monthly QBRs, monitor Health Score, and work with Sales to close multi-location upgrades while showcasing ROI during reviews.