Customer Success Manager

Confidential; Dallas (TX); Sur place; USD 65 000 - 95 000; Plein temps

Avantages offerts par ce poste

Competitive compensation

Insurance package

Flex spending

Paid time off

Free lunch

Résumé du poste

Confidential is seeking a tech-savvy Customer Success Manager to onboard clients and provide post-implementation support. You will be the primary contact, building strong partnerships through calls, emails, and on-site visits, and guiding deployments within restaurants.

Expect up to 40% travel after training. Only applicants based in the Dallas/Plano area will be considered. You will collaborate with cross-functional teams to ensure successful rollouts and lasting client relationships.

Qualifications

• At least 1 year as Operations/Success Manager in a restaurant/POS company.
• People person who is outgoing and comfortable engaging with customers.
• High EQ: patient, composed, assertive, attentive.
• Basic to mid-level understanding of networks, WiFi, cloud tech, iOS and Windows.
• Sales or account management experience is a plus.
• Project management experience is a plus.
• MS Office skills (Excel, PowerPoint, Word).
• Good analytical and troubleshooting skills.

Responsabilités

• Maintain a Customer-First attitude and build strong relationships.
• Understand customer needs and deliver best outcomes.
• Over see successful rollout of solutions in restaurants.
• Conduct discovery sessions to align platform with customer needs.
• Manage project plan from start to finish and delegate tasks.
• Plan and run training sessions pre- and post-Go Live.
• Establish trusted advisor relationships via email, phone, and on-site visits.
• Coordinate hardware and software staging with third parties.
• Leverage restaurant/service industry experience to provide consultative value.
• Address mission-critical items with urgency.
• Act as account manager for assigned market.
• Promote company as top POS leader in the market.

Connaissances

People skills

High EQ

Restaurant POS experience

Customer communication

Tech literacy

Outils

MS Office

Description du poste

We pride ourselves in delighting our clients and providing results that surpass expectations. To continue delivering on this mission, we're looking for a tech-savvy and dedicated Customer Success Manager who will be accountable for onboarding and providing post-implementation support to our clients.

Through 'get-to-know-you' calls, email conversations, and on-site visits, you'll build strong partnerships that will strengthen our client relationships. You'll be the first point of contact for your assigned accounts, acting as subject matter expert and friendly face of our business.

This position may include up to 40% travel after the initial training.

ONLY APPLICANTS BASED IN THE DALLAS / PLANO AREA WILL BE CONSIDERED AT THIS TIME.

KEY RESPONSIBILITIES

• Maintain a "Customer-First" attitude with the ability to wow customers in all day-to-day interactions while exercising independent judgment and building strong relationships.
• Business-savvy approach to dealing with customers - taking time to understand their needs and working toward delivering the best-desired outcome.
• Responsible for the successful rollout of the Company's solutions in restaurants
• Conduct Discovery Sessions to deep dive into specific customer requirements (menu, items, promotions, integrations, etc) to match our platform solutions against the needs of the customer
• Responsible for Project Plan from start to finish by defining and delegating tasks to Success Managers to ensure a timely execution of implementation of the clients modules
• Plan and execute training sessions pre and post Go Live
• Establish a trusted advisor relationship with customers via email, phone, and on-site visits
• Perform hardware and software staging while collaborating with 3rd parties such as network infrastructure companies.
• Leverage prior restaurant and service industry expertise to provide top-notch consultative value to customers and companies
• Sense of urgency and ability to understand, control, and proactively address mission critical items, tasks, and accounts
• Act as account manager for your customers in the assigned market
• Promote Company as the top leader in POS solutions in the assigned market

DESIRED SKILLS:

• Must have at least 1 year of experience as an Operations / Success Manager in a restaurant/POS company
• Must be a "people person" - outgoing, friendly, and comfortable interacting with customers at length.
• High EQ - patient, composed, assertive, and able to listen with attentiveness and care
• Basic to mid-level understanding of standard technologies (networks, WiFi, cloud technology, iOS and Windows operating systems)
• Sales and/or Account Management experience is a plus
• Project management experience is a big plus
• MS Office Skills (Excel, PowerPoint, Word)
• Good analytical and troubleshooting skills

PERKS AND BENEFITS

• Competitive compensation package
• Medical, Dental, Vision, Life, STD, LTD and accident insurance
• Flex Spending plan
• Generous PTO and company holidays
• Free lunch, yes - we provide free lunch!