Restaurant Success Specialist

GrubHub Inc.; Chicago (IL); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Equity

401(k)

Medical, dental, and vision plans

Disability insurance

Paid time off

Paid parental leave

Discounted meals

Job summary

Grubhub Inc. in Chicago is seeking an Associate on the Restaurant Success team to nurture relationships with SMB restaurants, manage an assigned book of business, focus on retention and engagement, and serve as the main contact to resolve issues and drive long-term partnerships.

You will help merchants attract diners, upsell marketing programs, resolve payment/tax inquiries, maintain data integrity, and ensure SLAs are met while handling a round-robin queue.

Qualifications

• 1-2 years of customer service experience.
• Experience with restaurant owners is a major plus.
• Experience with Salesforce.com, Zendesk, or similar CRMs is a plus!

Responsibilities

• Manage an assigned book of business to drive retention and engagement.
• Serve as the primary contact for restaurants and resolve issues.
• Resolve inquiries quickly and maintain SLA to deliver a great merchant experience.
• Educate merchants on Grubhub products and upsell marketing promotions.
• Handle payment and tax inquiries with relevant teams.
• Update account information to ensure data integrity.
• Participate in round-robin queue and assist with partner questions.

Skills

Customer service

CRM usage

Verbal and written communication

Outbound calls

Problem solving

Multi-tasking

Training completion

Team collaboration

Adaptability

Tools

Salesforce

Zendesk

Job description

Grubhub Inc. in Chicago is seeking an Associate on the Restaurant Success team to nurture relationships with SMB restaurants, manage an assigned book of business, focus on retention and engagement, and serve as the main contact to resolve issues and drive long-term partnerships.

You will help merchants attract diners, upsell marketing programs, resolve payment/tax inquiries, maintain data integrity, and ensure SLAs are met while handling a round-robin queue.