Restaurant Partner Success Manager

inKind; Austin (TX); Ibrido; USD 77.000 - 94.000; Tempo pieno

Vantaggi offerti da questo lavoro

Generous PTO & holidays

Company health & dental insurance

Parental leave

Daily lunches

Descrizione del lavoro

inKind is seeking an Account Manager to proactively manage post-sales partner relationships and drive retention across our restaurant network. You will collaborate with internal teams to identify opportunities and ensure customers gain value from our products.

The role requires strong communication, an entrepreneurial mindset, and the ability to balance hospitality with data-driven decision making to grow existing accounts and deliver exceptional partner experiences.

Competenze

• 3+ years in a client-facing relationship management, operations, or support role.
• Experience with CRM tools such as Salesforce or ServiceNow.
• Data-driven decision-making and market trend analysis.
• Ability to collaborate with internal teams and external partners.

Mansioni

• Identify and develop new business opportunities within existing accounts, including upselling and cross-selling.
• Act as a trusted partner and subject matter expert to restaurant partners.
• Understand partner needs and objectives to identify solutions that drive value.
• Act as a liaison between the partner and internal teams to resolve issues promptly.
• Stay up-to-date with industry trends and product offerings to advise partners.
• Accurately track and update communications in Salesforce in real time.

Conoscenze

Strong communicator

Relationship building

Client-facing

Hospitality mindset

Data-driven decision making

Strumenti

Salesforce

ServiceNow

Descrizione del lavoro

inKind is seeking an Account Manager to proactively manage post-sales partner relationships and drive retention across our restaurant network. You will collaborate with internal teams to identify opportunities and ensure customers gain value from our products.

The role requires strong communication, an entrepreneurial mindset, and the ability to balance hospitality with data-driven decision making to grow existing accounts and deliver exceptional partner experiences.