Account Manager

inKind; Austin (TX); Hybrid; USD 77,000 - 94,000; Full time

Benefits offered by this job

Generous PTO & holidays

Company health & dental insurance

Parental leave

Daily lunches

Job summary

inKind is seeking an Account Manager to proactively manage post-sales partner relationships and drive retention across our restaurant network. You will collaborate with internal teams to identify opportunities and ensure customers gain value from our products.

The role requires strong communication, an entrepreneurial mindset, and the ability to balance hospitality with data-driven decision making to grow existing accounts and deliver exceptional partner experiences.

Qualifications

• 3+ years in a client-facing relationship management, operations, or support role.
• Experience with CRM tools such as Salesforce or ServiceNow.
• Data-driven decision-making and market trend analysis.
• Ability to collaborate with internal teams and external partners.

Responsibilities

• Identify and develop new business opportunities within existing accounts, including upselling and cross-selling.
• Act as a trusted partner and subject matter expert to restaurant partners.
• Understand partner needs and objectives to identify solutions that drive value.
• Act as a liaison between the partner and internal teams to resolve issues promptly.
• Stay up-to-date with industry trends and product offerings to advise partners.
• Accurately track and update communications in Salesforce in real time.

Skills

Strong communicator

Relationship building

Client-facing

Hospitality mindset

Data-driven decision making

Tools

Salesforce

ServiceNow

Job description

Our Account Manager is a proactive, collaborative post-Sales role who thrives on and will be responsible for building and maintaining strong, long-lasting partner relationships, ensuring customer satisfaction through retention, hold periodic business reviews, and identifying new business opportunities within existing accounts for their assigned territory. This role requires a blend of sales acumen, customer service skills, and strategic thinking.

Who You Are:

• Passionate about our mission and can see the value this role brings to us, our restaurant partners, and our customers
• A resilient achiever who is motivated by opportunities and embodies a hospitality mentality
• A strong communicator and relationship builder who is able to efficiently work with external stakeholders and internal teams
• Adaptive, organized, and a natural problem solver
• A tenacious relationship builder who is passionate about adding value to our partners

Responsibilities/Essential Functions:

• Identify and develop new business opportunities within existing accounts, including upselling and cross-selling additional products or services to meet business needs/targets.
• Act as a trusted partner and subject matter expert to existing and future restaurant partners
• Understand partner needs and business objectives to proactively and successfully identify and action on solutions that drive value and success.
• Act as a liaison between the partner and internal teams (e.g., Product, Support, Engineering) to resolve any issues or challenges promptly and effectively.
• Stay up-to-date with industry trends, competitor activities, and new product offerings to better serve and advise partners.
• Accurately track and update communications in Salesforce in real time

Minimum Qualifications:

• 3+ years in a client-facing relationship management, operations, or support role, preferably in Hospitality, FinTech, or SaaS
• Possess a strong appetite for innovative technology, fast-changing business environment, and data driven decision-making
• Demonstrate analytical skills with market trends, partner performance, and competitor analysis to address business and partner needs
• Experience with Salesforce, ServiceNow, or other CRM tools

Preferred Qualifications:

• Experience working in or with restaurants or food-related entities/clients
• Experience in a start-up environment
• The candidate in this position will be primarily located the Los Angeles Metro area.

Some of our Benefits:

• Generous PTO and company holiday policy + company paid Short Term Disability
• 100% employer covered health and dental insurance for our direct employees (a set plan is covered, with higher tier healthcare coverage available at employee’s additional cost; dependent coverage is at employee’s cost); vision plan available at employee’s additional cost
• Child Care Benefits and generous parental leave
• Daily lunches and snacks
• $85,000

Who we are:

inKind connects passionate diners with exceptional restaurants across the country. inKind partners with thousands of restaurants and has millions of users who want to discover great places, dine confidently, and earn meaningful rewards.

Through the inKind app, guests earn 20% back every time they dine, turning everyday meals into something more rewarding. From celebrated restaurant groups like José Andres and Michael Mina to beloved neighborhood favorites, inKind helps diners explore the best restaurants in town while supporting the restaurants and chefs who shape how their cities eat.

Rooted in hospitality and built on a win-win philosophy, inKind exists to help great restaurants thrive while inspiring guests to dine out more often. Every meal creates value on both sides of the table, empowering diners to savor more while strengthening the restaurant community.

inKind is an Equal Opportunity Employer. We believe that diversity is vital to inKind's ability to provide our clients with the best recommendations and are committed to fostering a varied and inclusive work environment. Your race, color, ancestry, religion, gender, gender identity, national origin, sexual orientation, age, marital status, disability status, veteran status, or any other protected category have no bearing on our hiring decisions. Your information will be handled in accordance with our Privacy Policy. For California residents and others with applicable rights, please review our privacy notice for information about your rights regarding your personal data.