Restaurant OTP Pro: Lead On‑Site Tech & Training

Indian Ripple And Greene Crossing-Dayton McDonald's; Dayton (OH); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Pay starting at $16/hr

College credits hours

Paid time off

Tuition reimbursement

Free meals during shifts

Employee discounts

Job summary

McDonald’s USA is seeking an Operations Technology Pro (OTP) to support in-restaurant technology, ensuring equipment functions at the highest level for customers and crew. OTPs are at the heart of running great restaurants and enable managers, crew, and guests to use technology effectively.

Responsibilities include upgrades, maintenance, troubleshooting, development and training of OTPs, and providing resources as new technologies are deployed.

Qualifications

• Attention to detail with strong time management.
• Clear communication of tech issues and costs.
• Self-motivated with a thirst for knowledge.
• Flexible hours including late evenings or early mornings.
• Willingness to travel to local restaurants.
• Ability to lift up to 50 pounds.

Responsibilities

• Upgrades: Perform certain self-installs and OS upgrades.
• Maintenance: Perform scheduled maintenance tasks to ensure optimal functionality and performance of equipment.
• Troubleshooting: Provide in-house technology support to triage issues on-site and over the phone.
• Development: Train, develop and lead an organization of OTPs for restaurant-level support.
• Training: Provide necessary resources, tools and support as new technologies and initiatives are deployed.

Skills

Attention to detail

Time management

Communication skills

Self-motivated

Flexible hours

Travel readiness

Lifting up to 50 lbs

Job description

McDonald’s USA is seeking an Operations Technology Pro (OTP) to support in-restaurant technology, ensuring equipment functions at the highest level for customers and crew. OTPs are at the heart of running great restaurants and enable managers, crew, and guests to use technology effectively.

Responsibilities include upgrades, maintenance, troubleshooting, development and training of OTPs, and providing resources as new technologies are deployed.