Dedicated OTP Pro

McHire; Texarkana, Northern (TX, KY); Hybrid; USD 3,444,000 - 4,822,000; Full time

Benefits offered by this job

Competitive pay

College credit hours

Paid time off

Tuition reimbursement

Meal discounts

Job summary

McHire is seeking an Operations Technology Professional to deploy, maintain, and repair restaurant hardware, software, and network tech across Texarkana locations. The OTP Pro will upgrade systems, perform scheduled maintenance, and provide on-site and phone support to resolve issues for managers, crew, and customers.

The role includes training and leading a team of OTPs, with flexibility for off-hours work, travel to nearby restaurants, and lifting up to 50 pounds.

Qualifications

• Attention to detail is essential for equipment and network issues.
• Strong communication to explain technology in simple terms.
• Self-motivated with a willingness to learn new systems.

Responsibilities

• Deploy, maintain, and repair restaurant hardware, software, and network tech at locations.
• Perform self-installs and OS upgrades as needed.
• Provide on-site and phone support to triage issues quickly.
• Train and lead OTPs to support restaurant-level tech implementations.

Skills

Attention to detail

Time management

Communication

Self-motivated

Flexibility

Travel readiness

Physical stamina

18+ age requirement

Job description

Location: 4929 STATE LINE AVE, TEXARKANA, TX, 75503

DescriptionWe are looking for a dedicated Operations Technology Professional (OTP) Pro to actively support the development and execution of our in-restaurant technology, ensuring that all equipment functions at the highest level for our customers and crew. OTPs are at the heart of running great restaurants. They elevate expertise and ensure end users — managers, crew, and customers — can effectively use the technology in the restaurants.

ResponsibilitiesThe OTP Pro is responsible for deploying, maintaining, and repairing restaurant hardware, software, and network technology in their organization’s restaurants.

Duties of this position include the following:

• Upgrades: Perform certain self-installs and OS upgrades
• Maintenance: Perform scheduled maintenance tasks to ensure optimal functionality and performance of equipment
• Troubleshooting: Provide in house technology support to triage issues on-site and over the phone
• Development: Train, develop and lead an organization of OTPs for restaurant-level support. Training: Provide necessary resources, tools and support as new technologies and initiatives are deployed

Perks and Benefits

• Competitive pay starting at [insert $ amount / year if salaried, / hour if hourly]
• 4 college credit hours for attending OTP Pro class
• Paid sick leave or paid time off
• Tuition reimbursement and/or educational assistance through Archways to Opportunity
• Employee discounts and free meals during shifts

Qualifications

• Responsible with good attention to detail and strong time management skills
• Strong communication skills with the ability to effectively communicate technology issues, outcomes, needs and costs
• Self-motivated with a thirst for knowledge
• Flexible availability as some upgrades or equipment replacements must be completed during late evenings or early mornings. Weekend availability and on-call availability may be needed on occasion
• Ability to travel to restaurants located in [insert location cities]
• Ability to lift up to 50 pounds
• Must be 18 years old to apply

Additional InformationThis job posting is for a position in a restaurant owned and operated by an independent franchisee, not McDonald’s USA. This franchisee owns a license to use McDonald’s logos and food products, for example, when running the restaurant. This franchisee is a separate company and a separate employer from McDonald’s USA. Thus, if you are hired for the job described in this posting, the franchisee will be your employer, not McDonald’s USA. Only the franchisee is responsible for employment matters at the restaurant, including hiring, firing, discipline, supervisions, staffing, and scheduling employees. McDonald’s USA has no control over employment matters at the restaurant. McDonald’s USA will not receive a copy of your employment application and it will have no involvement in any employment decisions, including whether you receive an interview for the job or whether you are hired. McDonald’s USA will not receive a copy of your employment application and it will have no involvement in any employment decisions, including whether you receive an interview for the job or whether you are hired. This restaurant is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, sex, religion, national origin, citizenship status, age, disability, veteran or military status, sexual orientation, gender identity/expression, genetic information, or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances.

Applicants may be entitled to a reasonable accommodation under the terms of the Americans with Disabilities Act and certain federal, state, or local laws. A reasonable accommodation is a change or adjustment to a job or work environment that will ensure an equal employment opportunity without imposing an undue hardship on the operation of the business. Please contact the restaurant you are applying to if you need assistance completing any forms or to otherwise participate in the application process.

This job posting contains some general information about what it is like to work in this restaurant but is not a complete description of all duties of the job. People who work in this restaurant perform a number of different tasks every day and this posting does not list every essential function of the job.