Dedicated OTP Pro

McHire; North Little Rock (AR); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Paid sick leave

4 college credit hours for OTP Pro

Tuition reimbursement

Employee discounts

Free meals during shifts

Job summary

McHire is seeking an Operations Technology Pro to support in-restaurant technology, ensuring equipment runs smoothly for customers and crew. You will deploy, maintain, and repair hardware, software, and network systems across restaurants.

The role emphasizes OS upgrades, scheduled maintenance, and on-site/phone triage support, with leadership to train OTPs and roll out new technologies. Some travel and late shifts may be required.

Qualifications

• Good attention to detail and strong time management are essential.
• Clear communication to explain tech issues, outcomes, needs and costs.
• Self-motivated with a thirst for knowledge; able to learn new technologies.
• Flexible with late evening or early morning upgrades or replacements; some travel may be required.
• Must be at least 18 years old and able to lift up to 50 pounds.

Responsibilities

• Deploy, maintain, and repair restaurant hardware, software, and network technology.
• Perform OS upgrades and scheduled maintenance to ensure optimal functionality.
• Provide on-site and phone-based tech support to triage issues.
• Train and lead OTPs for restaurant-level support and initiatives.
• Provide resources and support as new technologies are deployed.

Skills

Attention to detail

Time management

Strong communication

Self-motivated

Flexible scheduling

Ability to lift 50 lbs

18+ years old

Travel readiness

Job description

DescriptionWe are looking for a dedicated Operations Technology Professional (OTP) Pro to actively support the development and execution of our in-restaurant technology, ensuring that all equipment functions at the highest level for our customers and crew. OTPs are at the heart of running great restaurants. They elevate expertise and ensure end users — managers, crew, and customers — can effectively use the technology in the restaurants.ResponsibilitiesThe OTP Pro is responsible for deploying, maintaining, and repairing restaurant hardware, software, and network technology in their organization’s restaurants.Duties of this position include the following:Upgrades: Perform certain self-installs and OS upgradesMaintenance: Perform scheduled maintenance tasks to ensure optimal functionality and performance of equipmentTroubleshooting: Provide in house technology support to triage issues on-site and over the phoneDevelopment: Train, develop and lead an organization of OTPs for restaurant-level support.Training: Provide necessary resources, tools and support as new technologies and initiatives are deployedPerks and BenefitsCompetitive pay starting at [insert $ amount / year if salaried, / hour if hourly]4 college credit hours for attending OTP Pro classPaid sick leave or paid time offTuition reimbursement and/or educational assistance through Archways to OpportunityEmployee discounts and free meals during shiftsQualificationsResponsible with good attention to detail and strong time management skillsStrong communication skills with the ability to effectively communicate technology issues, outcomes, needs and costsSelf-motivated with a thirst for knowledgeFlexible availability as some upgrades or equipment replacements must be completed during late evenings or early mornings. Weekend availability and on-call availability may be needed on occasionAbility to travel to restaurants located in [insert location cities]Ability to lift up to 50 poundsMust be 18 years old to applyAdditional InformationThis job posting is for a position in a restaurant owned and operated by an independent franchisee, not McDonald’s USA. This franchisee owns a license to use McDonald’s logos and food products, for example, when running the restaurant. However, this franchisee is a separate company and a separate employer from McDonald’s USA. Thus, if you are hired for the job described in this posting, the franchisee will be your employer, not McDonald’s USA. Only the franchisee is responsible for employment matters at the restaurant, including hiring, firing, discipline, supervisions, staffing, and scheduling employees. McDonald’s USA has no control over employment matters at the restaurant. McDonald’s USA will not receive a copy of your employment application and it will have no involvement in any employment decisions, including whether you receive an interview for the job or whether you are hired.This restaurant is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, sex, religion, national origin, citizenship status, age, disability, veteran or military status, sexual orientation, gender identity/expression, genetic information, or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances.Applicants may be entitled to a reasonable accommodation under the terms of the Americans with Disabilities Act and certain federal, state, or local laws. A reasonable accommodation is a change or adjustment to a job or work environment that will ensure an equal employment opportunity without imposing an undue hardship on the operation of the business. Please contact the restaurant you are applying to if you need assistance completing any forms or to otherwise participate in the application process.This job posting contains some general information about what it is like to work in this restaurant but is not a complete description of all duties of the job. People who work in this restaurant perform a number of different tasks every day and this posting does not list every essential function of the job.