Restaurant Ops Leader - Shift Manager & Guest Experience

Buffalo Wild Wings Go; Fair Lawn (NJ); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive compensation

Growth opportunities

Leadership development

Structured work environment

Job summary

Buffalo Wild Wings GO seeks an Assistant Manager to support the General Manager in daily restaurant operations and leadership coverage. You will help manage schedules, orders, and brand standards to ensure smooth service and cost control.

You will lead shift teams, ensure food safety and quality, and drive guest satisfaction through effective coaching and mentoring. This role requires flexibility for nights, weekends, and holidays in a fast-paced environment.

Qualifications

• Prior restaurant management or leadership experience preferred.
• Strong organizational, time-management, and communication skills.
• Ability to lead and motivate teams in a fast-paced environment.
• Knowledge of food safety, sanitation, and operational procedures (ServSafe preferred).
• Ability to work flexible schedules, including nights, weekends, and holidays.
• Ability to stand for extended periods and perform physical job duties.

Responsibilities

• Support the General Manager in overseeing daily restaurant operations.
• Work opposite the General Manager’s schedule to ensure leadership coverage and operational consistency.
• Assist with creating, managing, and adjusting team schedules to meet business and labor goals.
• Place and manage food and supply orders, ensuring proper inventory levels and cost control.
• Monitor and control food cost, waste, and inventory variance.
• Ensure all Buffalo Wild Wings brand standards are consistently followed.
• Lead, coach, and support shift managers and team members.
• Ensure accurate order execution, speed of service, and guest satisfaction.
• Oversee food preparation, cooking, and quality control.
• Maintain food safety, sanitation, and cleanliness standards.
• Assist with hiring, training, and onboarding of team members.
• Complete opening and closing procedures, including cash handling and system checks.
• Execute initiatives, projects, and directives from upper management.
• Address guest concerns and resolve issues professionally and promptly.

Skills

Restaurant management

Leadership

Team coordination

Scheduling

Inventory control

Guest service

Tools

POS systems

Job description

Buffalo Wild Wings GO seeks an Assistant Manager to support the General Manager in daily restaurant operations and leadership coverage. You will help manage schedules, orders, and brand standards to ensure smooth service and cost control.

You will lead shift teams, ensure food safety and quality, and drive guest satisfaction through effective coaching and mentoring. This role requires flexibility for nights, weekends, and holidays in a fast-paced environment.