Restaurant Shift Lead: Ops & Guest Experience

Buffalo Wild Wings Go | Mulholland Network; Barnegat Township (NJ); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Competitive pay

Leadership development

Structured systems

Team-oriented culture

Job summary

Buffalo Wild Wings GO is seeking a Shift Manager to lead restaurant operations during assigned shifts, ensure guest service, food quality, cleanliness, and team performance in line with brand standards.

You'll coach team members, monitor labor deployment, oversee food preparation, and handle opening/closing procedures while addressing guest concerns and maintaining a safe, organized environment.

Qualifications

• Leadership, communication, and coaching skills are essential.
• Experience in restaurant or quick-service leadership is preferred.
• Knowledge of food safety practices; ServSafe preferred.

Responsibilities

• Lead and supervise all restaurant operations during assigned shifts.
• Ensure timely, accurate order fulfillment and outstanding guest service.
• Manage team performance including direction, coaching and accountability.
• Oversee food preparation, cooking, and execution according to brand standards.
• Ensure food safety, sanitation, and cleanliness standards are consistently met.
• Complete opening and closing procedures, including cash handling and system checks.
• Monitor and control labor deployment to meet business needs.
• Assist with inventory management, stocking, and waste control.
• Address guest concerns professionally and resolve issues in real time.
• Ensure employee meals and purchases are properly rung in and tracked.

Skills

Leadership

Communication

Problem-solving

Tools

ServSafe

Job description

Buffalo Wild Wings GO is seeking a Shift Manager to lead restaurant operations during assigned shifts, ensure guest service, food quality, cleanliness, and team performance in line with brand standards.

You'll coach team members, monitor labor deployment, oversee food preparation, and handle opening/closing procedures while addressing guest concerns and maintaining a safe, organized environment.