Shift Lead: Guest Experience & Team Coach

Buffalo Wild Wings; San Marcos (CA); On-site; USD 40,000 - 50,000; Full time

Job summary

Buffalo Wild Wings is seeking a Shift Lead to help manage daily restaurant operations, coach Team Members, and create an exceptional guest experience. You will drive sales, uphold food safety standards, and lead a high-energy team across nights, weekends, and holidays.

Join a fast-paced, team-focused environment that rewards leadership and guest service. This role supports daily operations and ensures memorable dining experiences for guests.

Qualifications

• High school diploma or equivalent.
• Must obtain and maintain all required food safety and alcohol service certifications, where required by state or local law.
• Previous restaurant leadership experience in a high-volume, full-service environment preferred.
• Strong leadership, communication, and guest service skills.
• Ability to work a flexible schedule, including nights, weekends, and holidays.

Responsibilities

• Lead daily shift operations while delivering an outstanding guest experience.
• Coach, develop, and support Team Members to drive performance and engagement.
• Ensure compliance with food safety, alcohol service, and company standards.
• Monitor labor, service, and operational efficiency throughout each shift.
• Conduct pre-shift meetings and provide real-time coaching.
• Support hiring, training, and retention of Team Members.
• Promote sales initiatives and company loyalty programs.
• Perform other duties as assigned.

Skills

Leadership

Communication

Guest Service

Flexibility

Education

High school diploma

Job description

Buffalo Wild Wings is seeking a Shift Lead to help manage daily restaurant operations, coach Team Members, and create an exceptional guest experience. You will drive sales, uphold food safety standards, and lead a high-energy team across nights, weekends, and holidays.

Join a fast-paced, team-focused environment that rewards leadership and guest service. This role supports daily operations and ensures memorable dining experiences for guests.