Operations Manager - Restaurant Tech, Stock Options

sunday; Dallas (TX); Hybrid; USD 65,000 - 95,000; Full time

Benefits offered by this job

Competitive salary

Stock options

Office in city center

Vacation policy

Health insurance

401K plan

Job summary

sunday is seeking an Operations Manager to help deliver a best-in-class experience to restaurateurs. You will create business accounts, code tailor-made QR solutions, train restaurant teams, and maintain ongoing account management across a growing network of restaurants.

You will report to the US Operations Senior Manager and collaborate with teams in Atlanta, Chicago, London, Paris, and beyond, visiting restaurants and supporting their needs.

Qualifications

• 2-4 years experience in customer success, account management, consulting, operational, or S&O roles at startups, food industry, hospitality, or professional services companies.
• Excellent communication skills with the ability to convey goals and deadlines clearly.
• Strong ability to manage and prioritize tasks in a fast-paced, high-volume environment.
• Structured, reliable, detail-oriented and able to communicate with all stakeholders.

Responsibilities

• Day-to-day account management: own a portfolio of restaurant partners as their primary point of contact.
• Onboarding & activation: coordinate setup, training, and go-live to reduce time from signed to active.
• Restaurant support & retention: provide timely, high-quality customer support and escalate complex cases.
• Adoption & usage growth: identify tactics to boost product usage among restaurant teams and diners.
• Operational execution: manage daily workflows to ensure tasks are completed accurately and on time.
• Process & data-driven improvement: monitor dashboards and suggest process/tool/documentation improvements.

Skills

Customer success

Account management

Operations

Data analysis

Job description

sunday is seeking an Operations Manager to help deliver a best-in-class experience to restaurateurs. You will create business accounts, code tailor-made QR solutions, train restaurant teams, and maintain ongoing account management across a growing network of restaurants.

You will report to the US Operations Senior Manager and collaborate with teams in Atlanta, Chicago, London, Paris, and beyond, visiting restaurants and supporting their needs.