Operations Manager - Los Angeles

sunday; Culver City (CA); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Stock Options

Health insurance

LA office with hybrid work

Job summary

sunday is seeking an Operations Manager in Los Angeles to deliver best-in-class experiences to restaurateurs. You will manage onboarding, training, and ongoing support for restaurant partners, coordinating cross-functional efforts to drive adoption and growth.

Reporting to the US Operations Senior Manager, you will collaborate with teams in Atlanta, Chicago, London, Paris, and beyond, visiting restaurants and shaping a scalable operational system. Join early and help us make it simple!

Qualifications

• 2-4 years experience in customer success, account management, consulting, operational, or S&O roles at startups, food industry, hospitality, or professional services companies
• Excellent communication skills, with the ability to convey goals and deadlines clearly.
• Strong ability to manage and prioritize tasks in a fast-paced, high-volume environment. You are structured, reliable, detail-oriented and communicate efficiently with all stakeholders.

Responsibilities

• Day-to-day account management: Own a portfolio of restaurant partners as their primary point of contact, ensuring a smooth experience from onboarding through ongoing support.
• Onboarding & activation: Execute a frictionless onboarding process by coordinating setup, training, and go-live to reduce time from signed to active and drive early adoption.
• Restaurant support & retention: Provide timely, high-quality customer support, resolving issues and escalating more complex cases as needed to maintain strong partner relationships.
• Adoption & usage growth: Support increased product usage by identifying and applying proven tactics that encourage adoption among restaurant teams and diners.
• Operational execution: Manage daily operational workflows (onboarding tasks, follow-ups, issue tracking) to ensure work is completed accurately and on time.
• Process & data-driven improvement: Monitor dashboards to identify operational issues and contribute ideas to improve processes, tools, and documentation based on hands-on experience.

Skills

Customer success

Account management

Operational planning

Data analysis

Tools

CRM software

Data dashboards

Job description

About Us

sunday is building the fastest, simplest way to pay in restaurants. With a quick scan of a QR code, diners can pay, tip, and leave in about 10 seconds. We believe great products should feel obvious, not complicated, and we focus relentlessly on keeping things simple while earning trust from restaurants and guests at every interaction. Today, sunday powers payments in thousands of restaurants across the US, UK, and France, helping operators turn tables faster, increase tips, and unlock valuable insights. We push ourselves to go beyond what's expected, building with ownership, moving fast, and scaling with ambition as we tackle our biggest growth opportunity in the US.

About the Role

As an Operations Manager for sunday, your ultimate goal will be to help deliver a best-in-class experience to restaurateurs. Your scope of action will start when a restaurant decides to use our solution: we will create its business account, collect all relevant info, provide them with tailor-made QR codes, train the restaurant team, and then help them make the most of our solution through top-notch account management. Compound that with thousands of restaurants and you have the makings of a beautiful and complex operational system. Come help us make it seem simple!

You will report to the US Operations Senior Manager, and work daily with our teams in Atlanta, Chicago, London, Paris, and beyond! You will also get to visit countless restaurants and enjoy their food :)

Join early, grow fast, and shape the journey!

Key Responsibilities

• Day-to-day account management: Own a portfolio of restaurant partners as their primary point of contact, ensuring a smooth experience from onboarding through ongoing support.




• Onboarding & activation: Execute a frictionless onboarding process by coordinating setup, training, and go-live to reduce time from signed to active and drive early adoption.




• Restaurant support & retention: Provide timely, high-quality customer support, resolving issues and escalating more complex cases as needed to maintain strong partner relationships.




• Adoption & usage growth: Support increased product usage by identifying and applying proven tactics that encourage adoption among restaurant teams and diners.




• Operational execution: Manage daily operational workflows (onboarding tasks, follow-ups, issue tracking) to ensure work is completed accurately and on time.




• Process & data-driven improvement: Monitor dashboards to identify operational issues and contribute ideas to improve processes, tools, and documentation based on hands-on experience.

About You

• Based in Los Angeles




• 2-4 years experience in customer success, account management, consulting, operational, or S&O roles at startups, food industry, hospitality, or professional services companies




• Excellent communication skills, with the ability to convey goals and deadlines clearly.




• Strong ability to manage and prioritize tasks in a fast-paced, high-volume environment. You are structured, reliable, detail-oriented and communicate efficiently with all stakeholders.




• Skill in building strong, collaborative relationships with both internal and external stakeholders.




• Strong analytical and problem-solving abilities to troubleshoot issues and improve processes.




• Natural ownership & growth mentality.




• Passion to scale a start-up and an itch to roll-up-your-sleeves and build.

Nice to have

• 1+ years restaurant experience (BOH, FOH, Management)

What We Offer

• Competitive salary




• Stock Options




• A great office in the heart of LA with a balance of in-person and remote work




• Free Vacation Policy




• 100% Employer-Covered Health Insurance




• 401K Plan

Steps in our Recruitment Process

• Let’s get to know each other through a phone screen interview




• Meet with the hiring manager




• Impress your future colleagues with a case study




• Meet with a Leader




• Reference Checks (3 most recent managers)




• Offer: we want you

Thank you for taking the time to apply, and looking forward to getting to know you!

sunday is an equal opportunity employer and does not discriminate and all qualified applicants will receive consideration for employment without regard to race, creed, color, sex, affectional or sexual orientation, gender identity or expression, gender, ethnicity, religion, national origin, ancestry, nationality, age, disability, marital status, veteran status, genetic information, or on any other basis prohibited by law (except where an attribute is a bona fide occupational qualification).