Multi-Location Program Manager — Data-Driven Ops & Growth

Fooda; Los Angeles (CA); On-site; USD 110,000 - 150,000; Full time

Job summary

Fooda in Los Angeles is seeking an experienced Client Operations Manager to own the operational performance of a portfolio of locations. You will be the primary day-to-day contact for client needs, ensuring proactive communication, timely execution, and high satisfaction while coordinating quarterly business reviews with stakeholders.

The role is data-driven, requiring you to analyze usage metrics, identify trends and opportunities, collaborate cross-functionally with Sales, Restaurant

Qualifications

• 4–6 years of experience in account management, operations, or multi-location client support.
• Data-driven with ability to pull insights from usage reports, KPIs, and dashboards.
• Strong communicator who can coordinate stakeholders and guide teams.
• Experience hiring, training, and managing staff with accountable leadership.

Responsibilities

• Own the operational performance across your portfolio of locations.
• Serve as the primary day-to-day contact for client needs, ensuring proactive communication, timely execution, and high satisfaction.
• Coordinate quarterly business reviews with internal and external stakeholders to ensure alignment and long-term goals.
• Analyze and track key operational and usage metrics to identify trends, risks, and growth opportunities; use data to make informed decisions and present strategic recommendations.
• Identify, support, and coordinate upsell and expansion opportunities within the client’s portfolio.
• Collaborate cross-functionally with Sales, Restaurant Partnerships, and Market Operations to meet and exceed client expectations.
• Manage hiring, training, and day-to-day oversight of any dedicated onsite support staff required at portfolio locations, ensuring consistent performance and alignment with Fooda standards.
• Develop and improve processes that scale while achieving operational success.
• Monitor and manage account-level financial health, including receivables and payables, and resolve issues promptly.
• Must be available for all 3 meal periods and a flexible/rotating schedule between 6am-10pm.
• Proof of citizenship/ green card upon starting.
• Background check is a requirement.
• Would be useful to have transportation across campus.

Skills

Account management

Operations management

Relationship building

Data analysis

Cross-functional collaboration

Leadership

Communication

Tools

Excel

Job description

Fooda in Los Angeles is seeking an experienced Client Operations Manager to own the operational performance of a portfolio of locations. You will be the primary day-to-day contact for client needs, ensuring proactive communication, timely execution, and high satisfaction while coordinating quarterly business reviews with stakeholders.

The role is data-driven, requiring you to analyze usage metrics, identify trends and opportunities, collaborate cross-functionally with Sales, Restaurant