Restaurant Ops Leader & Guest Experience Champion

Shake Shack Enterprises; Franklin (TN); On-site; USD 52,000 - 66,000; Full time

Benefits offered by this job

Weekly pay

Bonuses

Meal discounts

Corporate discounts

Health insurance

Life & disability

401k with match

Paid time off

Parental leave

Employee assistance

Commuter benefits

FSAs

Growth opportunities

Job summary

Shake Shack is seeking a Restaurant Manager in Franklin, TN to lead daily operations, train staff, and drive exceptional guest experiences in a fast-paced setting. You will coach teams, promote the brand locally, ensure sanitation and safety, and manage finances with a focus on excellence.

The role offers opportunities for growth, competitive pay, and benefits in a collaborative ShackFam environment.

Qualifications

• 2-3 years of Restaurant Management experience in a high-volume, fast-paced restaurant setting.
• Working knowledge of restaurant operations, including personnel management, food planning and preparation, purchasing, sanitation and health codes, and security
• Must exhibit an aptitude for leading, coaching, and driving excellence at every level
• Understanding of financial aspects of business operations
• Food handler certification, preferred
• Willingness to work flexible hours

Responsibilities

• Manage daily restaurant operations to ensure superior service and guest satisfaction
• Train team members on all aspects of the Shack operations
• Motivate and manage team members to provide highest level of hospitality
• Demonstrate leadership with a focus on coaching and achieving excellence
• Develop and implement plan to promote the brand in the local community through word-of-mouth and restaurant events
• Ensure compliance with sanitation and safety regulations

Skills

Restaurant management

Operations management

Leadership/ coaching

Financial acumen

Food safety certified

Flexible hours

Job description

Shake Shack is seeking a Restaurant Manager in Franklin, TN to lead daily operations, train staff, and drive exceptional guest experiences in a fast-paced setting. You will coach teams, promote the brand locally, ensure sanitation and safety, and manage finances with a focus on excellence.

The role offers opportunities for growth, competitive pay, and benefits in a collaborative ShackFam environment.