Restaurant Operations Leader - Guest Experience & Growth

Shake Shack; Franklin (TN); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Weekly Pay Bonus

Meal discounts

Medical, dental, vision

401k match

Paid time off

Parental leave

Employee assistance program

Pre-tax commuter

Flexible spending accounts

Development opportunities

Job summary

Shake Shack is seeking a Restaurant Manager to lead daily operations and deliver exceptional guest experiences in Franklin, Tennessee. You will train staff, motivate teams, and drive hospitality excellence while promoting the brand through community events.

The role requires 2-3 years of restaurant management in high-volume settings, strong operations knowledge, and a focus on coaching and leadership. Flex hours and food-handler certification are preferred.

Qualifications

• 2-3 years of Restaurant Management experience in a high-volume, fast-paced restaurant setting.
• Working knowledge of restaurant operations, including personnel management, food planning and preparation, purchasing, sanitation and health codes, and security.
• Must exhibit an aptitude for leading, coaching, and driving excellence at every level.
• Understanding of financial aspects of business operations.
• Food handler certification, preferred.
• Willingness to work flexible hours.

Responsibilities

• Manage daily restaurant operations to ensure superior service and guest satisfaction
• Train team members on all aspects of the Shack operations
• Motivate and manage team members to provide highest level of hospitality
• Demonstrate leadership with a focus on coaching and achieving excellence
• Develop and implement plan to promote the brand in the local community through word-of-mouth and restaurant events
• Ensure compliance with sanitation and safety regulations

Skills

Restaurant management

Leadership coaching

Operations knowledge

Job description

Shake Shack is seeking a Restaurant Manager to lead daily operations and deliver exceptional guest experiences in Franklin, Tennessee. You will train staff, motivate teams, and drive hospitality excellence while promoting the brand through community events.

The role requires 2-3 years of restaurant management in high-volume settings, strong operations knowledge, and a focus on coaching and leadership. Flex hours and food-handler certification are preferred.