Restaurant Ops Leader: Growth, Team & Guest Experience

Chick-fil-A; Leland (NC); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Paid time off

401k

Employee discounts

Bonus pay

Mileage reimbursement

Job summary

Chick-fil-A is hiring a Director of Operations to lead daily restaurant performance at the Leland location. You will drive guest satisfaction, coach a diverse team, and ensure adherence to brand standards with a focus on operational excellence.

The role requires strategic leadership, hands-on management, and the ability to balance customer service with backend efficiency. This full-time position offers competitive benefits, paid training, and opportunities for professional growth on-site in

Qualifications

• Strong leadership and communication skills.
• Ability to thrive in a fast-paced, team-oriented environment.
• Motivated to deliver excellent customer service and operational excellence.
• Previous experience in operations management required.

Responsibilities

• Lead daily restaurant operations with enthusiasm and strategic insight
• Manage and motivate a dynamic team to deliver exceptional guest experiences
• Ensure compliance with company standards and policies
• Drive business growth through effective operational management

Skills

Leadership

Communication

Teamwork

Customer service

Operations management

Job description

Chick-fil-A is hiring a Director of Operations to lead daily restaurant performance at the Leland location. You will drive guest satisfaction, coach a diverse team, and ensure adherence to brand standards with a focus on operational excellence.

The role requires strategic leadership, hands-on management, and the ability to balance customer service with backend efficiency. This full-time position offers competitive benefits, paid training, and opportunities for professional growth on-site in