Director of Operations

Chick-fil-A; Leland (NC); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Paid time off

401k

Employee discounts

Bonus pay

Mileage reimbursement

Job summary

Chick-fil-A is hiring a Director of Operations to lead daily restaurant performance at the Leland location. You will drive guest satisfaction, coach a diverse team, and ensure adherence to brand standards with a focus on operational excellence.

The role requires strategic leadership, hands-on management, and the ability to balance customer service with backend efficiency. This full-time position offers competitive benefits, paid training, and opportunities for professional growth on-site in

Qualifications

• Strong leadership and communication skills.
• Ability to thrive in a fast-paced, team-oriented environment.
• Motivated to deliver excellent customer service and operational excellence.
• Previous experience in operations management required.

Responsibilities

• Lead daily restaurant operations with enthusiasm and strategic insight
• Manage and motivate a dynamic team to deliver exceptional guest experiences
• Ensure compliance with company standards and policies
• Drive business growth through effective operational management

Skills

Leadership

Communication

Teamwork

Customer service

Operations management

Job description

Chick-fil-A Urgent Hiring: Immediate Opening for a Highly Skilled Director of Operations

Are you looking for a dynamic workplace where your leadership skills can truly shine? Do you thrive in a supportive, team-oriented environment that values your growth and contributions?

Join Chick-fil-A®, where working is more than just a job – it’s a chance to develop your leadership in a positive, people-focused setting. As a highly skilled Director of Operations, you will lead with passion and purpose while enjoying excellent benefits and opportunities for professional growth.

Why Work With Us?

• Be part of a fun and loving team that values community involvement
• Enjoy paid training and continuous development to enhance your skills
• Receive competitive benefits including health, dental, vision, and life insurance
• Benefit from paid time off, 401k, and employee discounts
• Earn bonus pay and mileage reimbursement

Key Responsibilities

• Lead daily restaurant operations with enthusiasm and strategic insight
• Manage and motivate a dynamic team to deliver exceptional guest experiences
• Ensure compliance with company standards and policies
• Drive business growth through effective operational management

Schedule & Work Environment

• Full-time position with flexible shift options including 8, 10, and 12-hour shifts
• Weekend availability, on-call duties, and potential overtime required
• Work on-site in a vibrant and engaging restaurant atmosphere

Qualifications & Skills

• Strong leadership and communication skills
• Ability to thrive in a fast-paced, team-oriented environment
• Motivated to deliver excellent customer service and operational excellence
• Previous experience in operations management required

Location: Leland Town Center

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.