Restaurant Ops Lead - High-Volume Smokehouse

Midwood-Smokehouse; Charlotte (NC); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Competitive pay

Extensive training

Management health & dental

Life insurance after 6 months

Monthly bonus

Paid time off

Holiday closures

Job summary

Midwood Smokehouse Charlotte is seeking an Assistant Manager to lead a fast-paced, high-volume team and uphold authentic barbecue standards. You will support the General Manager in driving revenue, guest satisfaction, and operational excellence in a busy restaurant environment.

You will partner on staffing, training, scheduling, budgeting, and safety, while mentoring staff and ensuring food safety compliance. We offer strong training and management benefits.

Qualifications

• 2+ years of floor management experience in a high-volume restaurant.
• Strong teamwork and leadership capabilities.
• Lead by example with a positive, motivating environment.
• Effective time management and prioritization of tasks.
• Excellent communication and customer service skills.
• Stamina to work up to 52 hours per week.
• Flexible hours, including evenings, weekends, and holidays.
• Able to bend, stoop, and lift up to 25lbs.
• Familiarity with Mecklenburg County food safety guidelines.
• High School Diploma required; degree preferred.

Responsibilities

• Assist in leading a team of managers and hourly staff to drive revenue and guest satisfaction.
• Support budgeting, financial planning, and cost-control measures.
• Ensure compliance with company policies and local health and sanitation standards.
• Oversee hiring, training, scheduling, and performance management.
• Maintain safe, clean operations and vendor relationships.
• Address guest inquiries, feedback, and resolve issues promptly.
• Collaborate with executives on promotions and growth opportunities.

Skills

Floor management

Team leadership

Customer service

Time management

Communication

Education

High School Diploma

Job description

Midwood Smokehouse Charlotte is seeking an Assistant Manager to lead a fast-paced, high-volume team and uphold authentic barbecue standards. You will support the General Manager in driving revenue, guest satisfaction, and operational excellence in a busy restaurant environment.

You will partner on staffing, training, scheduling, budgeting, and safety, while mentoring staff and ensuring food safety compliance. We offer strong training and management benefits.