Restaurant Ops Lead: Guest Service & Profitability

Burger King; Houston (TX); On-site; USD 42,000 - 58,000; Full time

Job summary

Burger King is seeking an Assistant Manager in Houston, TX to serve as the operations leader for profitability, guest service, people development, and daily restaurant management. This role supports the Restaurant General Manager and directly supervises 20-45 team members.

The AM is responsible for inventory control, asset maintenance, vendor coordination, cash procedures, and coaching shifts to improve performance. Flexibility to work evenings and weekends is required.

Qualifications

• Must be at least eighteen (18) years of age.
• High School Diploma or GED required, 2 years of college preferred.
• 1–2 years of previous quick service restaurant experience, management preferred.
• Some understanding of P&L interpretation and management to influence profitability.
• Demonstrated leadership skills.
• Demonstrated understanding of guest service principles.
• Available to work evenings, weekends, and holidays.
• Ability to work long and/or irregular shifts as needed.

Responsibilities

• Manages inventory costs and maintains inventory by performing Daily, Weekly, and Monthly inventory inspections.
• Places and receives inventory truck orders.
• Maintains and regularly monitors a list of all restaurant assets.
• Ensures preventative maintenance of restaurant facility and equipment is completed in accordance with Company standards, interacting with external vendors as required.
• Ensures that the restaurant follows all cash control and security procedures (e.g. safe counting, cash drawers).
• Motivates and directs team members to exceed guest expectations with accurate, fast, and friendly service in a clean facility.
• Provides coaching and feedback to Shifts Coordinators and Team Members to increase the restaurant team’s capabilities and raise restaurant performance.
• Directs restaurant team toward efficient and accurate preparation and sale of products for prompt delivery within established speed of service guidelines.
• Ensures that restaurant upholds operational and brand standards.
• Performs duties of Hourly Shift Coordinator when necessary.

Skills

Leadership

Guest service

P&L understanding

Evenings/weekends/holidays

18+ years old

Education

High School Diploma or GED

2 years of college preferred

Job description

Burger King is seeking an Assistant Manager in Houston, TX to serve as the operations leader for profitability, guest service, people development, and daily restaurant management. This role supports the Restaurant General Manager and directly supervises 20-45 team members.

The AM is responsible for inventory control, asset maintenance, vendor coordination, cash procedures, and coaching shifts to improve performance. Flexibility to work evenings and weekends is required.