Assistant Manager: Lead Team & Guest Experience

Dhanani Group Inc; Houston (TX); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Scholarship Fund Program

Emergency fund for employees

Discount program on goods/services

Provider finder/cost estimator tool

Wellness program with rewards

Pregnancy planning tool

Job summary

Burger King in Houston is seeking a capable shift supervisor to lead restaurant operations and develop a high-performing team. You will drive guest satisfaction, uphold brand standards, and balance service quality with financial goals.

The role requires at least 1–2 years of supervisory experience, a high school diploma, and flexibility to work all shifts, including weekends and holidays. Join a growing franchise offering opportunities for advancement.

Qualifications

• Must have a high school diploma or equivalent.
• Minimum of 1-2 years supervisory experience.
• Excellent guest service skills required.
• Ability to work in a fast-paced environment.
• Ability to communicate effectively with guests and team members.
• Ability to resolve issues in compliance with Burger King standards.
• Available to work all shifts; open, close, weekends and holidays.

Responsibilities

• Develop Servant Leaders—puts your people and restaurant first, not yourself.
• Create memorable experiences—ensures service is so good guests won’t wait to return.
• Administration—balance high-quality employee/guest experience with financial goals.
• Welcomes new team members and provides training needed to do their job.
• Leads inspiring team huddles to motivate and inform the team.
• Ensures ongoing training and coaching for team members.
• Builds shift-supervisor capability and prepares for next level.
• Thank the team and celebrate success.
• Coaches brand service behaviors—train, observe, provide feedback and celebrate.
• Monitors speed of service to meet guest expectations.
• Ensures restaurant is welcoming and clean.
• Ensures product quality and operations standards are delivered.
• Partners with GM to create action plans to improve guest metrics.
• Reviews sales and scheduling to meet QSC.
• Ensures accuracy of daily numbers, cash handling and HACCP logs.
• Reviews inventory efficiencies to create product orders.
• Evaluates and implements cost controls.
• Monitors people charts and production planning; makes adjustments.
• Creates and monitors schedule and on-boards new team members.
• Implements action plans addressing employee needs and operational assessments.

Skills

Guest service

Team leadership

Communication

Education

High school diploma

Job description

Burger King in Houston is seeking a capable shift supervisor to lead restaurant operations and develop a high-performing team. You will drive guest satisfaction, uphold brand standards, and balance service quality with financial goals.

The role requires at least 1–2 years of supervisory experience, a high school diploma, and flexibility to work all shifts, including weekends and holidays. Join a growing franchise offering opportunities for advancement.