Restaurant Ops Lead: Guest Experience & Team Growth

Torchy; Charlottesville (VA); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k)

Paid Time Off

Damn Good food discount for you and a

Job summary

Torchy’s is seeking an Assistant Managing Partner to lead both BOH and FOH operations, ensuring exceptional guest experiences and adherence to food safety and quality standards. You will drive staffing, training, and local marketing efforts while managing costs and inventory with a data-driven mindset.

You will mentor staff, empower teams to reach operational goals, and uphold Torchy’s mission and values in a fast-paced environment across locations.

Qualifications

• 3+ years of restaurant management in a fast-paced setting (kitchen and FOH).
• Proven ability to lead and develop diverse teams while maintaining high standards.
• Knowledge of food safety and restaurant operations best practices.
• Required state alcohol-server and Manager ServSafe certifications.
• Proficiency in budgeting, scheduling and inventory management.
• Ability to lift up to 40 pounds and stand for extended periods.

Responsibilities

• Manage all BOH operations including food prep, inventory and equipment maintenance.
• Ensure menu items meet high standards with a scratch-made focus.
• Champion hospitality by meeting guest needs and exceeding expectations.
• Support and execute local store marketing initiatives to drive traffic.
• Hire, train and schedule team members across BOH and FOH.
• Mentor and develop team members, growing future leaders.
• Manage food costs, labor and overall operational efficiency.
• Ensure recipes are followed with correct portions and production tracking.
• Adhere to health, safety and regulatory requirements.
• Lead shifts prioritizing quality, speed and safety.
• Review Mystery Shop results and implement improvement plans.
• Train staff and ensure certifications; perform other duties as assigned.

Skills

Restaurant leadership

Team development

Guest hospitality

Food safety knowledge

Budgeting & inventory

Staff scheduling

Education

ServSafe Manager certification

Job description

Torchy’s is seeking an Assistant Managing Partner to lead both BOH and FOH operations, ensuring exceptional guest experiences and adherence to food safety and quality standards. You will drive staffing, training, and local marketing efforts while managing costs and inventory with a data-driven mindset.

You will mentor staff, empower teams to reach operational goals, and uphold Torchy’s mission and values in a fast-paced environment across locations.