Restaurant Operations Leader — Growth & Guest Experience

Torchy; Rockville (MD); On-site; USD 60,000 - 65,000; Full time

Benefits offered by this job

Medical benefits

Dental and vision benefits

401(k)

Paid Time Off

Bonus eligibility

Food discount for you and spouse

Growth opportunities

Job summary

Torchy’s is looking for an Assistant Managing Partner to lead BOH and FOH operations, uphold top-notch food quality, safety, and guest satisfaction, and engage with the local community. You will drive food-cost controls, staff development, and shift leadership in a fast-paced environment.

You will mentor teams, manage scheduling and inventory, and ensure compliance with health and safety standards, with a strong emphasis on guest experience and continuous improvement.

Qualifications

• Minimum 3+ years of restaurant management experience in a fast-paced environment.
• Proven ability to lead and develop diverse teams while maintaining high operational and hospitality standards.
• Comprehensive knowledge of food safety and restaurant operations best practices.
• Required state alcohol-server and Manager ServSafe certifications.
• Proficiency in managing budgets, schedules, and inventory.

Responsibilities

• Lead BOH and FOH operations ensuring food quality, safety and guest satisfaction.
• Manage kitchen operations: food prep, inventory, equipment maintenance, cleanliness.
• Ensure menu items meet high standards with scratch-made preparation.
• Champion guest experience and hospitality to create a welcoming environment.
• Support and execute local store marketing to build community connections.
• Hire, train, and schedule team members across BOH and FOH.
• Mentor and develop staff, fostering growth and accountability.
• Manage food costs, labor and overall operational efficiency.
• Ensure recipes are followed with correct portions and production tracking.
• Ensure compliance with health, safety and regulatory requirements.
• Lead shifts focusing on food quality, speed, hospitality, and safety.
• Implement action plans from Mystery Shop and Damn Good Restaurant Assessments.
• Oversee training and development, ensuring staff certifications are up to date.
• Perform other duties as assigned.

Skills

Restaurant management

Team leadership

Food safety knowledge

Budget management

Job description

Torchy’s is looking for an Assistant Managing Partner to lead BOH and FOH operations, uphold top-notch food quality, safety, and guest satisfaction, and engage with the local community. You will drive food-cost controls, staff development, and shift leadership in a fast-paced environment.

You will mentor teams, manage scheduling and inventory, and ensure compliance with health and safety standards, with a strong emphasis on guest experience and continuous improvement.