Restaurant Operations Manager: Lead & Elevate Service

SmartRecruiters, Inc.; Richmond (VA); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Life and Disability insurance

401(k) with employer match

Tuition reimbursement

Weekly pay

Paid time off

Casual work attire

Job summary

Raising Cane’s Chicken Fingers is hiring an Operations Manager to support the Restaurant Leader in achieving operational excellence and upholding Raising Cane’s standards and culture in all areas of Restaurant operations.

You will lead shifts, manage cash, ensure safety, train crew, and deliver exemplary customer service while maintaining a clean, well-organized facility. The role emphasizes teamwork, accountability, and adherence to brand procedures.

Qualifications

• Must be 18 years of age or older.
• High school diploma or equivalent required.
• 3+ years of Restaurant or retail management experience.
• Possess a valid, state-issued driver's license.
• Must complete all required Raising Cane’s company training programs.
• Able to work a variety of shifts including days, evenings and weekends and travel as needed for work-related functions and training.
• Detail-oriented, organized and able to manage multiple priorities that may be constantly changing.
• Self-driven, flexible, and energetic with strong analytical, written and verbal communication skills.

Responsibilities

• Executes Restaurant operations functions.
• Acts as manager on duty and opens and closes the Restaurant.
• Manages cash handling and ensures accountability.
• Enforces Raising Cane’s policies and standards.
• Executes shift management meeting Raising Cane’s operations and safety standards.
• Uses required tools, forms and logs to support shift execution, document results and take corrective action when needed.
• Deploys Crewmembers during a shift.
• Provides exemplary customer service.
• Utilizes reward and recognition program for the Crewmembers in the Restaurant.
• Authorizes employee functions requiring manager approval (e.g. discounts, promotions, timeclock overrides, etc.).
• Ensures cleanliness of the Restaurant and ensures the facility is in good working order.

Skills

Customer service

Leadership

Communication

Flexibility

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Raising Cane’s Chicken Fingers is hiring an Operations Manager to support the Restaurant Leader in achieving operational excellence and upholding Raising Cane’s standards and culture in all areas of Restaurant operations.

You will lead shifts, manage cash, ensure safety, train crew, and deliver exemplary customer service while maintaining a clean, well-organized facility. The role emphasizes teamwork, accountability, and adherence to brand procedures.