Restaurant Operations Manager — Guest Experience Leader

Dunkin'; Rich Township (IL); On-site; USD 55,000 - 75,000; Full time

Job summary

Dunkin' in Rich Township, IL, seeks a Restaurant Manager to lead our Dunkin' Team with strong, positive leadership, delivering great guest experiences and operational excellence. You will manage day-to-day operations, hire and train staff, control costs, and ensure safety and sanitation while upholding brand standards. This role requires English fluency, math and financial skills, and prior supervisory experience. Join a growth‑oriented team focused on guest satisfaction and profitability.

Qualifications

• Fluent in English with clear communication.
• Strong math and financial management abilities.
• Experience in restaurant, retail, or supervisory roles.
• Must be at least 18 years old and have a high school diploma or equivalent.

Responsibilities

• Hire, train and develop team members.
• Communicate job expectations to employees and review performance.
• Plan, monitor, and review employee performance; provide coaching.
• Maintain a guest-first culture and ensure proper staffing for guest service goals.
• Maintain safety, sanitation, and compliance with laws and brand standards.
• Control costs and execute promotions and product roll-outs.

Skills

Fluent English

Math skills

Financial management

Supervisory experience

Education

High School diploma or equivalent

Job description

Dunkin' in Rich Township, IL, seeks a Restaurant Manager to lead our Dunkin' Team with strong, positive leadership, delivering great guest experiences and operational excellence. You will manage day-to-day operations, hire and train staff, control costs, and ensure safety and sanitation while upholding brand standards. This role requires English fluency, math and financial skills, and prior supervisory experience. Join a growth‑oriented team focused on guest satisfaction and profitability.