Restaurant Operations Manager - Culture & Growth Leader

Wing Stop; White House (TN); On-site; USD 55,000 - 60,000; Full time

Benefits offered by this job

Bonuses for all employees

PTO

Frequent pay increases

Advancement opportunities

Tuition reimbursement

Flexible schedule

Employee discounts

Job summary

Wing Stop in Tennessee is seeking an experienced Store Manager to lead daily operations, oversee opening/closing procedures, and ensure guest satisfaction while maintaining company policies and labor standards.

You will coach and schedule the team, manage inventory and food costs, handle cash, resolve customer complaints, and partner with the District Manager to drive performance. A strong focus on safety, sanitation, and a positive culture is required.

Qualifications

• Experience with POS systems and cash registers.
• Basic computer knowledge.
• Ability to effectively resolve complaints.

Responsibilities

• Supervising that managers are using correct opening/closing procedures and are adhering to company and labor policies during their time with the managers.
• Oversee that the Managers and staff members are committing to their goal of order accuracy and exceptional guest service.
• Supervise and control managers daily and weekly inventory as well as chicken counts and waste.
• Ensure the management team controls their staff to ensure a professional, safe and orderly work environment.
• Making sure the managers deal with any customer complaint in the correct fashion and takes over if the problem is unable to come to a resolution.
• Responsible for making weekly schedules and ensuring your labor goal is met.
• Responsible for ensuring daily inventory is completed on all shifts.
• Making sure all truck orders are being made appropriately to ensure it meets food cost goal.

Skills

POS systems

Cash handling

Complaint resolution

Job description

Wing Stop in Tennessee is seeking an experienced Store Manager to lead daily operations, oversee opening/closing procedures, and ensure guest satisfaction while maintaining company policies and labor standards.

You will coach and schedule the team, manage inventory and food costs, handle cash, resolve customer complaints, and partner with the District Manager to drive performance. A strong focus on safety, sanitation, and a positive culture is required.