Assistant Manager - Guest Experience & Store Operations

Pilot Companies; Lebanon (TN); On-site; USD 42,000 - 56,000; Full time

Job summary

Pilot Companies, operating Wingstop locations in Lebanon, TN, seeks a hands-on store supervisor to lead the crew and uphold guest-focused service. You will manage daily operations, schedules, cash handling, and inventory while ensuring Wingstop standards.

This role emphasizes training, safety, and policy compliance, driving performance and a welcoming, efficient restaurant environment in a fast-paced setting.

Qualifications

• Experience with POS systems and cash registers.
• Basic computer knowledge.
• Ability to effectively resolve complaints.

Responsibilities

• Assist crew to welcome guests and provide friendly service.
• Assist with preparing and packaging orders per Wingstop standards.
• Manage cash handling and reconciliation procedures with accuracy.
• Oversee daily and weekly inventory; ensure timely deliveries.
• Schedule shifts and cover callouts to keep operations running smoothly.
• Inspect equipment and maintain daily temperature logs.
• Coach and discipline staff per company policies; enforce standards.
• Train employees to meet service quality and facility appearance goals.

Skills

Customer service

Cash handling

Inventory management

Scheduling

Conflict resolution

Tools

POS systems

Cash registers

Job description

Pilot Companies, operating Wingstop locations in Lebanon, TN, seeks a hands-on store supervisor to lead the crew and uphold guest-focused service. You will manage daily operations, schedules, cash handling, and inventory while ensuring Wingstop standards.

This role emphasizes training, safety, and policy compliance, driving performance and a welcoming, efficient restaurant environment in a fast-paced setting.