Restaurant Ops Leader — Flexible Schedule & Growth

Wingstop; Murfreesboro (TN); On-site; USD 50,000 - 55,000; Full time

Benefits offered by this job

Bonuses for all employees

PTO

Frequent pay increases

Advancement opportunities

Tuition reimbursement

Flexible schedule

Employee discounts

Job summary

Wingstop is seeking a responsible leader to supervise managers and ensure operational standards across openings, closings, and labor goals. You will oversee inventory, guest service, and cost controls in a high-volume environment.

This role emphasizes people development, policy adherence, and maintaining a safe, clean restaurant culture while driving performance and consistency across shifts.

Qualifications

• Experience with POS systems and cash registers.
• Basic computer knowledge.
• Ability to effectively resolve complaints.

Responsibilities

• Supervising that managers are using correct opening/closing procedures and are adhering to company and labor policies during their time with the managers.
• Oversee that the Managers and staff members are committing to their goal of order accuracy and exceptional guest service.
• Supervise and control managers daily and weekly inventory as well as chicken counts and waste.
• Ensure the management team controls their staff to ensure a professional, safe and orderly work environment.
• Making sure the managers deal with any customer complaint in the correct fashion and takes over if the problem is unable to come to a resolution.
• Help fill in a position while daily/ weekly cleaning schedules are met so the other manager on duty can delegate work out to the crew.
• Responsible for making weekly schedules and ensuring your labor goal is met.
• Responsible for ensuring daily inventory is completed on all shifts.
• Making sure all truck orders are being made appropriately to ensure it meets food cost goal.
• Responsible for taking of or approval of weekly inventory and ensures accurate record keeping with accurate cost of goods.

Tools

POS systems

Cash registers

Job description

Wingstop is seeking a responsible leader to supervise managers and ensure operational standards across openings, closings, and labor goals. You will oversee inventory, guest service, and cost controls in a high-volume environment.

This role emphasizes people development, policy adherence, and maintaining a safe, clean restaurant culture while driving performance and consistency across shifts.