Restaurant & Operations Manager

Lucky Strike Entertainment; West Sayville (NY); On-site; USD 70,000 - 75,000; Full time

Job summary

Join a leading entertainment company as a Restaurant & Operations Manager, where you'll enhance guest experiences through exceptional service and team leadership. This active role involves managing operations, recruiting talent, and ensuring the highest standards in food and beverage offerings. Ideal candidates will have a strong management background and a passion for guest satisfaction.

Benefits

Healthcare coverage

Performance-based incentives

Competitive total rewards package

Qualifications

• 2+ years of management experience in kitchen, bar, restaurant, and food service operations.
• Strong team player with exceptional people development skills.
• Ability to supervise center operations staff.

Responsibilities

• Deliver exceptional guest service and resolve complaints.
• Recruit, hire, train, and schedule center staff.
• Oversee Food & Beverage program and ensure quality standards.

Skills

Management Experience

Customer Service

Team Development

Interpersonal Skills

Flexibility

Education

Bachelor’s Degree

Tools

POS register systems

Job description

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Imagine your ideal job. Now add bowling, arcade games, amazing parties, and delicious food. Our Restaurant / Entertainment Managers help bring this vision to life every day for guests of their centers—and have a great time doing so. The Restaurant / Entertainment Manager role is an active one where you’re on your feet, coordinating multiple team members, and problem-solving in real time.

Our Restaurant / Entertainment Managers assist the General Manager with all aspects of the center and its management. In the General Manager’s absence, they’re the ones who hold down the fort, assuming responsibility for all center and floor management, from entertainment to Food & Beverage to the property and its equipment as a whole. Amid all their day-to-day, our Restaurant / Entertainment Managers maintain an unwavering commitment to guest satisfaction and a dedication to developing the team’s hourly staff. If you’ve ever thought of becoming a General Manager at one of our centers, then the Restaurant / Entertainment Manager is a great place to start.

ESSENTIAL DUTIES:

1. Get a glimpse of all you’ll experience as a Restaurant/Hospitality Manager
2. MAKE GUESTS PRIORITY #1
   • Be a champion for our guests, consistently delivering exceptional service, soliciting valuable feedback, and actively addressing and resolving guest complaints.
3. NEVER STOP IMPROVING
   • Continually hone our operational execution; schedule staffing levels to meet your center’s needs and maximize the guest experience.
4. TAKE EVERY OPPORTUNITY
   • Capitalize on all business opportunities in your market area by executing our marketing strategies to drive sales (leagues, open play bowling, etc.).
5. PARTNER WITH LEAGUES
   • Develop and maintain a good relationship with league bowlers and officers to help grow our league business; adhere to league formats, distribute league announcements, and perform other administrative duties associated with our leagues.
6. ASSEMBLE AN ALL-STAR TEAM
   • Recruit, hire, train, and schedule a talented team of hourly center staff.
7. Show Off Those Management Skills
   • Lead the team and influence them through effective motivation; leverage the individual strengths of your team members to ensure guest satisfaction and maximize center productivity; delegate, delegate, delegate.
8. DRIVE FOOD & BEVERAGE SALES
   • Oversee the management and expansion of your center’s Food & Beverage program, ensuring the highest quality standards and exceptional guest satisfaction in our dining offerings. Provide ongoing training and supervision to ensure consistent execution of corporate initiatives and standards, fostering a thriving sales culture.
9. REMAIN FLEXIBLE
   • An ability to work varying shifts, from weekends to holidays, in addition to extended workdays as needed by your center.

Who You Are

As a committed member of our team, you’re ready to fill in for your center’s General Manager as needed. Your guest service sensibility is as strong as your interpersonal and communication skills. You’re flexible enough to support the center through extended workdays, nights, weekends, and holidays. You’re a dedicated team player who’s great at developing your team’s talents, with the goal of eventually becoming a General Manager.

DESIRED SKILLS:

• 2+ Years of Management Experience in kitchen, bar, restaurant, and food service operations
• Bachelor’s Degree
• The ability to supervise center operations staff
• Strong Team Player
• Exceptional “People Developer”
• Customer Service Pro
• Knowledge of POS register systems

WORK ENVIRONMENT/ PHYSICAL DEMANDS

• Typical entertainment environment where you will walk, bend, and stand for periods of time, and may lift objects with some assistance.

Who We Are

Lucky Strike Entertainment, formerly Bowlero Corp, is one of the world’s premier location-based entertainment platforms. With over 360 locations across North America, Lucky Strike Entertainment provides experiential offerings in bowling, amusements, water parks, and family entertainment centers. The company also owns the Professional Bowlers Association, the major league of bowling, and a growing media property that boasts millions of fans around the globe. For more information, visit ir.luckystrikeent.com.

The pay range for this position is $70,000 to $75,000 per year. Lucky Strike Entertainment offers performance-based incentives and a competitive total rewards package including healthcare coverage and other benefits. More details are available at www.bowlerocorp.com/careers/benefits.