Restaurant & Operations Manager

Lucky Strike Entertainment; Melville (NY); On-site; USD 70,000 - 75,000; Full time

Job summary

A leading entertainment company seeks a Restaurant & Operations Manager to oversee daily operations, enhance guest experiences, and develop staff. The role involves managing food and beverage sales, ensuring guest satisfaction, and stepping in for the General Manager when necessary. Ideal for those aspiring to advance to a General Manager position.

Benefits

Performance-based incentives

Comprehensive benefits package

Healthcare

Qualifications

• 2+ years of management experience in kitchen, bar, restaurant, or food service operations.
• Ability to supervise center operations staff.
• Strong team leadership and people development skills.

Responsibilities

• Deliver exceptional service and resolve guest complaints effectively.
• Recruit, hire, train, and schedule center staff.
• Oversee and expand the Food & Beverage program.

Skills

Customer Service

Team Leadership

Problem Solving

Education

Bachelor’s Degree

Tools

POS Systems

Job description

Join to apply for the Restaurant & Operations Manager role at Lucky Strike Entertainment.

Imagine your ideal job. Now add bowling, arcade games, amazing parties, and delicious food. Our Restaurant / Entertainment Managers help bring this vision to life every day for guests of their centers—and have a great time doing so. The Restaurant / Entertainment Manager role is active, requiring you to be on your feet, coordinate multiple team members, and solve problems in real time.

Our Restaurant / Entertainment Managers assist the General Manager with all aspects of the center's management. In the General Manager’s absence, they take responsibility for all center and floor management, including entertainment, Food & Beverage, and property and equipment oversight. Throughout their day-to-day duties, our Restaurant / Entertainment Managers maintain a strong commitment to guest satisfaction and focus on developing the team’s hourly staff. If you’ve ever considered becoming a General Manager at one of our centers, this role is an excellent stepping stone.

ESSENTIAL DUTIES

Get a glimpse of all you’ll experience as a Restaurant/Hospitality Manager:

• MAKE GUESTS PRIORITY #1: Deliver exceptional service, solicit feedback, and resolve guest complaints effectively.
• NEVER STOP IMPROVING: Hone operational skills, schedule staffing to meet needs, and enhance guest experience.
• TAKE EVERY OPPORTUNITY: Drive sales through marketing strategies such as leagues and open play bowling.
• PARTNER WITH LEAGUES: Build relationships with league bowlers and officers, manage league-related duties.
• ASSEMBLE AN ALL-STAR TEAM: Recruit, hire, train, and schedule center staff.
• Show Off Those Management Skills: Lead, motivate, delegate, and leverage team strengths to ensure guest satisfaction and productivity.
• DRIVE FOOD & BEVERAGE SALES: Oversee and expand the Food & Beverage program, ensure quality, and foster a sales-driven culture.
• REMAIN FLEXIBLE: Work varying shifts, including weekends, holidays, and extended hours as needed.

Who You Are

You’re ready to step in for the General Manager when needed. Your guest service skills are as strong as your interpersonal abilities. You’re flexible with work hours, a team player, and eager to develop your team. This role is ideal for those aiming to advance to a General Manager position.

DESIRED SKILLS

• 2+ Years of management experience in kitchen, bar, restaurant, or food service operations
• Bachelor’s Degree
• Ability to supervise center operations staff
• Strong team leadership and people development skills
• Exceptional customer service skills
• Knowledge of POS systems

WORK ENVIRONMENT/PHYSICAL DEMANDS

Typical entertainment environment involving walking, bending, standing, and lifting objects with assistance.

Who We Are

Lucky Strike Entertainment, formerly Bowlero Corp, is a leading location-based entertainment platform with over 360 locations across North America, offering bowling, amusements, water parks, and family entertainment. We also own the Professional Bowlers Association. For more information, visit ir.luckystrikeent.com.

The pay range for this position is $70,000 to $75,000 annually. We offer performance-based incentives and a comprehensive benefits package, including healthcare and other perks. More details are available at www.bowlerocorp.com/careers/benefits.