Restaurant & Operations Manager

Mavrix; New York (NY); On-site; USD 70,000 - 75,000; Full time

Job summary

An established industry player seeks a dynamic Restaurant / Entertainment Manager to lead operations in a vibrant entertainment setting. This role emphasizes guest satisfaction and team development, providing a unique opportunity to shape experiences while honing leadership skills. You will manage daily operations, drive food and beverage sales, and ensure a fun atmosphere for guests. If you're passionate about creating memorable experiences and aspire to grow into a General Manager role, this is the perfect opportunity to showcase your talents in a lively environment.

Benefits

Performance-based incentives

Comprehensive benefits package

Healthcare benefits

Qualifications

• 2+ years of management experience in food service or related fields.
• Strong team and people development skills.

Responsibilities

• Deliver exceptional service and resolve guest complaints.
• Recruit, hire, train, and schedule staff effectively.
• Oversee food and beverage operations to drive sales.

Skills

Management Experience

Customer Service Skills

Team Development Skills

POS Systems Knowledge

Education

Bachelor's Degree

Job description

Overview

Imagine your ideal job. Now add bowling, arcade games, amazing parties, and delicious food. Our Restaurant / Entertainment Managers help bring this vision to life every day for guests of their centers—and have a great time doing so. The Restaurant / Entertainment Manager role is active, requiring you to be on your feet, coordinate multiple team members, and solve problems in real time.

Our Restaurant / Entertainment Managers assist the General Manager with all aspects of the center's management. In the absence of the General Manager, they take responsibility for all center and floor operations, including entertainment, Food & Beverage, and property management. They are committed to guest satisfaction and developing the team’s hourly staff. This role is a great stepping stone towards becoming a General Manager.

ESSENTIAL DUTIES:

1. Prioritize Guest Experience: Deliver exceptional service, gather feedback, and resolve complaints.
2. Continuous Improvement: Hone operational skills, optimize staffing, and enhance guest experience.
3. Capitalize on Business Opportunities: Execute marketing strategies to increase sales through leagues and open play bowling.
4. Partner with Leagues: Maintain relationships with league bowlers and manage league-related administrative tasks.
5. Build a Talented Team: Recruit, hire, train, and schedule staff.
6. Effective Leadership: Motivate and influence the team, delegate tasks, and ensure guest satisfaction.
7. Drive Food & Beverage Sales: Oversee F&B operations, maintain quality standards, and foster a sales-oriented culture.
8. Maintain Flexibility: Work varying shifts, including weekends, holidays, and extended hours as needed.

WHO YOU ARE

You are committed, guest-focused, flexible, and a team player. You can support the center as needed, develop your team’s talents, and aim to advance to a General Manager role.

DESIRED SKILLS:

• 2+ Years Management Experience in food service or related fields
• Bachelor’s Degree
• Ability to supervise staff
• Strong team and people development skills
• Excellent customer service skills
• Knowledge of POS systems

WORK ENVIRONMENT/PHYSICAL DEMANDS:

• Walking, standing, bending, and lifting in an entertainment setting.

Who We Are

Lucky Strike Entertainment, formerly Bowlero Corp, is a leading entertainment platform with over 360 locations across North America, offering bowling, amusements, water parks, and family entertainment. We also own the Professional Bowlers Association. For more information, visit ir.luckystrikeent.com.

The pay range for this position is $70,000 to $75,000 annually.

We offer performance-based incentives and a comprehensive benefits package, including healthcare. Benefits details are available at www.bowlerocorp.com/careers/benefits.

#LI-EE1