Restaurant & Operations Manager

Big Kahuna's; New York (NY); On-site; USD 70,000 - 75,000; Full time

Job summary

An established industry player is seeking a dynamic Restaurant / Entertainment Manager to enhance guest experiences through exceptional service and effective team leadership. In this active role, you will oversee operations, manage staff, and implement marketing strategies to drive sales. Your commitment to guest satisfaction and staff development will be key to your success. This is a fantastic opportunity to step into a General Manager role in the future, all while working in a fun-filled entertainment environment that values flexibility and teamwork.

Benefits

Healthcare Coverage

Performance-Based Incentives

Competitive Benefits Package

Qualifications

• 2+ years of management experience in food service or entertainment.
• Strong guest service and communication skills.

Responsibilities

• Deliver exceptional service and resolve guest complaints.
• Recruit, hire, train, and schedule staff effectively.

Skills

Management Experience

Customer Service Expertise

Team Development

POS Systems Knowledge

Education

Bachelor’s Degree

Job description

Overview

Imagine your ideal job. Now add bowling, arcade games, amazing parties, and delicious food. Our Restaurant / Entertainment Managers help bring this vision to life every day for guests of their centers—and have a great time doing so. The Restaurant / Entertainment Manager role is active, requiring you to be on your feet, coordinate multiple team members, and solve problems in real time.

Our Restaurant / Entertainment Managers assist the General Manager with all aspects of the center's management. In the absence of the General Manager, they take responsibility for all center and floor management, covering entertainment, Food & Beverage, and the property's overall maintenance. Throughout their day-to-day activities, they maintain a strong commitment to guest satisfaction and focus on developing the team’s hourly staff. If you're interested in becoming a General Manager at one of our centers, this role is a great starting point.

ESSENTIAL DUTIES:

1. Make Guests Priority #1
2. Deliver exceptional service, gather feedback, and resolve complaints

1. Continuous Improvement
2. Optimize operations, schedule staff effectively, and enhance the guest experience

1. Seize Business Opportunities
2. Implement marketing strategies to drive sales through leagues, open play, etc.

1. Partner with Leagues
2. Maintain good relationships with league bowlers and officers, manage league activities and administration

1. Build an All-Star Team
2. Recruit, hire, train, and schedule staff

1. Demonstrate Management Skills
2. Lead, motivate, delegate, and leverage team strengths for guest satisfaction and productivity

1. Drive Food & Beverage Sales
2. Oversee F&B operations, ensure quality, and promote sales culture

1. Remain Flexible
2. Work varying shifts, including weekends and holidays, as needed

WHO YOU ARE

You’re ready to step in for the General Manager when needed, possess strong guest service and communication skills, and are flexible with extended hours. You’re a team player, dedicated to staff development, and eager to advance to a General Manager role.

DESIRED SKILLS:

• 2+ years management experience in kitchen, bar, restaurant, or food service
• Bachelor’s Degree
• Ability to supervise staff
• Strong team player and people developer
• Customer service expertise
• Knowledge of POS systems

WORK ENVIRONMENT/PHYSICAL DEMANDS

• Entertainment environment involving walking, bending, standing, and lifting with assistance

Who We Are

Lucky Strike Entertainment, formerly Bowlero Corp, is a leading location-based entertainment platform with over 360 locations across North America, offering bowling, amusements, water parks, and family entertainment centers. We also own the Professional Bowlers Association. For more information, visit ir.luckystrikeent.com.

The pay range for this position is $70,000 to $75,000 annually.

Lucky Strike offers performance-based incentives and a competitive benefits package, including healthcare coverage. Benefits details are available at www.bowlerocorp.com/careers/benefits.

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