Restaurant & Operations Manager

Mavrix; City of White Plains (NY); On-site; USD 70,000 - 80,000; Full time

Job summary

An established industry player in entertainment is seeking a dynamic Restaurant / Entertainment Manager to enhance guest experiences and lead a talented team. This role is perfect for someone with a passion for service and a desire to grow into a General Manager position. You will be at the forefront of operations, ensuring guest satisfaction while managing a vibrant team. If you thrive in a fast-paced environment and are eager to take on challenges, this opportunity could be your next big step in a rewarding career.

Benefits

Healthcare benefits

Performance-based incentives

Flexible shifts

Team development opportunities

Qualifications

• 2+ years management experience in food service or related operations.
• Ability to supervise staff and develop a strong team.

Responsibilities

• Deliver exceptional service and resolve guest complaints.
• Recruit, hire, train, and schedule staff.
• Oversee food & beverage operations and drive sales.

Skills

Management experience in food service

Customer service expertise

Knowledge of POS systems

Team player and people developer

Education

Bachelor’s Degree

Job description

Overview

Imagine your ideal job. Now add bowling, arcade games, amazing parties, and delicious food. Our Restaurant / Entertainment Managers help bring this vision to life every day for guests of their centers—and have a great time doing so. The Restaurant / Entertainment Manager role is active, requiring you to be on your feet, coordinate multiple team members, and solve problems in real time.

Our Restaurant / Entertainment Managers assist the General Manager with all aspects of the center's management. In the General Manager’s absence, they take responsibility for all center operations, including entertainment, Food & Beverage, and property management. They maintain a strong focus on guest satisfaction and team development. If you're interested in becoming a General Manager, this role is a great starting point.

ESSENTIAL DUTIES:

1. Prioritize Guest Satisfaction: Deliver exceptional service, gather feedback, and resolve complaints.
2. Continuous Improvement: Hone operational skills, manage staffing, and optimize guest experience.
3. Identify Business Opportunities: Execute marketing strategies to increase sales through leagues, open play, etc.
4. Partner with Leagues: Develop relationships with league bowlers and manage related administrative duties.
5. Build a Talented Team: Recruit, hire, train, and schedule staff.
6. Exhibit Management Skills: Lead, motivate, delegate, and leverage team strengths.
7. Drive Food & Beverage Sales: Oversee F&B operations, ensure quality, and train staff.
8. Maintain Flexibility: Work varying shifts, including weekends, holidays, and extended hours.

WHO YOU ARE:

You are ready to step in for the General Manager when needed, with strong guest service and communication skills. You are flexible, team-oriented, and eager to develop your team, aiming to advance to a General Manager role.

DESIRED SKILLS:

• 2+ years management experience in food service or related operations
• Bachelor’s Degree
• Ability to supervise staff
• Strong team player and people developer
• Customer service expertise
• Knowledge of POS systems

WORK ENVIRONMENT/PHYSICAL DEMANDS:

• Entertainment environment requiring walking, standing, bending, and lifting with assistance.

Who We Are

Lucky Strike Entertainment, formerly Bowlero Corp, operates over 360 locations across North America, offering bowling, amusements, water parks, and family entertainment. We own the Professional Bowlers Association and have a global fan base. For more information, visit ir.luckystrikeent.com.

The pay range for this position is $70,000 to $80,000 per year.

Lucky Strike Entertainment offers performance-based incentives and a comprehensive benefits package, including healthcare. Details are available at www.bowlerocorp.com/careers/benefits.

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