Restaurant Operations Leader - High-Volume Service & Growth

L'Auberge Baton Rouge; Baton Rouge (LA); On-site; USD 45,000 - 60,000; Full time

Job summary

PENN Entertainment’s L’Auberge Baton Rouge is seeking a restaurant supervisor who will deliver guest service that meets our Six Core Service Standards, staff, schedule, evaluate, train and develop team members, and monitor operations to ensure exceptional service and performance.

You will participate in wage decisions, promotions, and disciplinary actions, maintain policy compliance, and create records and reports to meet company expectations, while protecting restaurant viability and integrity.

Qualifications

• Must be at least 21 years of age.
• Demonstrated supervisory experience in a high-volume restaurant.
• Must obtain and maintain a current State Responsible Vendor Permit.
• Must obtain and maintain a current Parish Alcohol Beverage Control License.
• Typically requires at least 3 years of related experience.

Responsibilities

• Deliver internal and external guest service by ensuring every interaction includes our Six Core Service Standards (Look Sharp, smile & greet the guest. Be friendly, polite & use courteous language. Provide especially timely & knowledgeable service; and then some! Always find solutions to guests’ problems. Use the guest’s name when appropriate. Thank the guest and invite him or her back.).
• Staff, schedule, evaluate, train, develop and monitor subordinate personnel.
• Recommend wage increases, promotions, demotions, discipline and other employment actions for subordinate personnel.
• Promote the courteous treatment of customers and employees including resolving complaints, answering questions and providing general service. Ensure food servers, bus persons and other restaurant personnel are meeting or exceeding service standards.
• Maintain control of the restaurant to ensure staffing levels are appropriate based on business volumes.
• Assist restaurant manager in developing and implementing policies, procedures and rules including operations manuals, to promote compliance with company and regulatory guidelines.
• Create and maintain records, reports and other documentation as required to meet company and business expectations.
• Maintain the viability and integrity of all restaurant operations.

Skills

Supervisory experience

High-volume restaurant

Job description

PENN Entertainment’s L’Auberge Baton Rouge is seeking a restaurant supervisor who will deliver guest service that meets our Six Core Service Standards, staff, schedule, evaluate, train and develop team members, and monitor operations to ensure exceptional service and performance.

You will participate in wage decisions, promotions, and disciplinary actions, maintain policy compliance, and create records and reports to meet company expectations, while protecting restaurant viability and integrity.