High-Volume Restaurant Lead | Guest Service & Team Growth

PENN Entertainment, Inc.; Baton Rouge (LA); Hybrid; USD 38,000 - 52,000; Full time

Job summary

PENN Entertainment, Inc. seeks a Restaurant Supervisor in Baton Rouge, LA to deliver exceptional guest service and lead a high-volume team. You will staff, train, and evaluate personnel, while ensuring compliance with company policies and regulatory guidelines.

The role requires 21+ years of age with supervisory experience and permits, and offers a pathway within a fast-paced entertainment environment with comprehensive benefits as part of Total Rewards.

Qualifications

• Must be at least 21 years of age.
• Demonstrated supervisory experience in a high volume restaurant.
• Must obtain and maintain a current State Responsible Vendor Permit
• Must obtain and maintain a current Parish Alcohol Beverage Control License
• These skills and abilities are typically acquired through at least 3 years experience directly related to the accountabilities specified.

Responsibilities

• Deliver internal and external guest service by ensuring every interaction includes our Six Core Service Standards (Look Sharp, smile & greet the guest. Be friendly, polite & use courteous language. Provide especially timely & knowledgeable service; and then some! Always find solutions to guests’ problems. Use the guest’s name when appropriate. Thank the guest and invite him or her back).
• Staff, schedule, evaluate, train, develop and monitor subordinate personnel.
• Recommend wage increases, promotions, demotions, discipline and other employment actions for subordinate personnel.
• Promote the courteous treatment of customers and employees including resolving complaints, answering questions and providing general service. Ensure food servers, bus persons and other restaurant personnel are meeting or exceeding service standards.
• Maintain control of the restaurant to ensure staffing levels are appropriate based on business volumes.
• Assist restaurant manager in developing and implementing policies, procedures and rules including operations manuals, to promote compliance with company and regulatory guidelines.
• Create and maintain records, reports and other documentation as required to meet company and business expectations.
• Maintain the viability and integrity of all restaurant operations.

Job description

PENN Entertainment, Inc. seeks a Restaurant Supervisor in Baton Rouge, LA to deliver exceptional guest service and lead a high-volume team. You will staff, train, and evaluate personnel, while ensuring compliance with company policies and regulatory guidelines.

The role requires 21+ years of age with supervisory experience and permits, and offers a pathway within a fast-paced entertainment environment with comprehensive benefits as part of Total Rewards.