Restaurant Operations Leader - Guest Experience & Growth

Military, Veterans and Diverse Job Seekers; Sarasota (FL); On-site; USD 55,000 - 75,000; Full time

Job summary

Military, Veterans and Diverse Job Seekers is seeking a Restaurant Manager in Sarasota, FL to coordinate daily operations, deliver exceptional service, and optimize efficiency. You will lead FOH/BOH, oversee staff, manage costs, and ensure compliance with safety standards.

The role requires proven management experience, strong customer service skills, and solid knowledge of F&B and restaurant software. A leadership mindset and financial acumen are essential.

Qualifications

• Proven work experience as a Restaurant Manager or similar.
• Proven customer service management experience.
• Extensive F&B knowledge and ability to recall ingredients.
• Familiarity with restaurant management software (OpenTable, PeachWorks).
• Strong leadership, motivation, and people skills.
• Acute financial management skills.
• Bachelor's degree in Business Administration; hospitality or culinary background is a plus.

Responsibilities

• Coordinate daily Front of the House and Back of the House restaurant operations.
• Deliver superior service and maximize customer satisfaction.
• Respond efficiently and accurately to customer complaints.
• Regularly review product quality and research new vendors
• Organize and supervise shifts
• Appraise staff performance and provide feedback to improve productivity.
• Estimate future needs for goods, kitchen utensils, and cleaning products.
• Ensure compliance with sanitation and safety regulations.
• Manage the restaurants good image and suggest ways to improve it
• Control operational costs and identify measures to cut waste.
• Create detailed reports on weekly, monthly, and annual revenues and expenses.
• Promote the brand in the local community through word-of-mouth and restaurant events
• Recommend ways to reach a broader audience (e.g. discounts and social media ads)
• Train new and current employees on proper customer service practices
• Implement policies and protocols that will maintain future restaurant operations.

Skills

Restaurant management experience

Customer service management

F&B knowledge

Restaurant software (OpenTable PeachW)

Leadership & people skills

Financial management

Education

BSc in Business Administration

Hospitality/culinary schooling (plus)

Tools

OpenTable

PeachWorks

Job description

Military, Veterans and Diverse Job Seekers is seeking a Restaurant Manager in Sarasota, FL to coordinate daily operations, deliver exceptional service, and optimize efficiency. You will lead FOH/BOH, oversee staff, manage costs, and ensure compliance with safety standards.

The role requires proven management experience, strong customer service skills, and solid knowledge of F&B and restaurant software. A leadership mindset and financial acumen are essential.