Restaurant Operations & Guest Experience Manager

Military, Veterans and Diverse Job Seekers; Fort Myers (FL); On-site; USD 45,000 - 60,000; Full time

Job summary

Military, Veterans and Diverse Job Seekers is seeking a Restaurant Manager to coordinate daily operations for both Front of the House and Back of the House, delivering top-tier service and maximizing customer satisfaction.

The role requires strong leadership, experience in F&B, and proficiency with restaurant management software to monitor quality, costs, and vendor relations. This position is based in Fort Myers, FL and focuses on maintaining a positive brand image through community engagement.

Qualifications

• Proven work experience as a Restaurant Manager, Restaurant General Manager, Hospitality Manager.
• Proven customer service experience as a manager.
• Extensive food & beverage knowledge with ability to recall ingredients and dishes to inform customers and staff.
• Familiarity with restaurant management software like OpenTable and PeachWorks.
• Strong leadership, motivational and people skills.
• Acute financial management skills.

Responsibilities

• Coordinate daily Front of the House and Back of the House restaurant operations.
• Deliver superior service and maximize customer satisfaction.
• Respond efficiently and accurately to customer complaints.
• Regularly review product quality and research new vendors.
• Organize and supervise shifts.
• Appraise staff performance and provide feedback to improve productivity.
• Estimate future needs for goods, kitchen utensils, and cleaning products.
• Ensure compliance with sanitation and safety regulations.
• Manage the restaurant's good image and suggest ways to improve it.
• Control operational costs and identify measures to cut waste.
• Create detailed reports on weekly, monthly, and annual revenues and expenses.
• Promote the brand in the local community through word-of-mouth and events.
• Recommend ways to reach a broader audience (e.g., discounts and social media ads).
• Train new and current employees on proper customer service practices.

Skills

Restaurant management

Customer service management

Leadership

Financial management

F&B knowledge

Management software

Education

BSc in Business Administration

Hospitality management education

Tools

OpenTable

PeachWorks

Job description

Military, Veterans and Diverse Job Seekers is seeking a Restaurant Manager to coordinate daily operations for both Front of the House and Back of the House, delivering top-tier service and maximizing customer satisfaction.

The role requires strong leadership, experience in F&B, and proficiency with restaurant management software to monitor quality, costs, and vendor relations. This position is based in Fort Myers, FL and focuses on maintaining a positive brand image through community engagement.