Restaurant Operations & Guest Experience Lead

Military, Veterans and Diverse Job Seekers; Lakeland (FL); Sur place; USD 52 000 - 76 000; Plein temps

Résumé du poste

Military, Veterans and Diverse Job Seekers is seeking a Restaurant Manager to oversee daily Front of the House and Back of the House operations in Lakeland, FL. The role focuses on delivering superior service and maximizing customer satisfaction while maintaining compliance with sanitation and safety standards.

The ideal candidate has proven management experience in hospitality, strong cost-control skills, and familiarity with OpenTable or PeachWorks.

Qualifications

• Proven work experience as a Restaurant Manager, Restaurant General Manager, Hospitality Manager.
• Proven customer service experience as a manager.
• Familiarity with restaurant management software (OpenTable, PeachWorks).
• Acute financial management skills.

Responsabilités

• Coordinate daily Front of the House and Back of the House restaurant operations.
• Deliver superior service and maximize customer satisfaction.
• Respond efficiently and accurately to customer complaints.
• Organize and supervise shifts.
• Appraise staff performance and provide feedback to improve productivity.
• Estimate future needs for goods, kitchen utensils, and cleaning products.
• Ensure compliance with sanitation and safety regulations.
• Create detailed reports on weekly, monthly, and annual revenues and expenses.

Connaissances

Restaurant management

Leadership

Customer service

F&B knowledge

OpenTable/ PeachWorks familiarity

Financial management

Staff training

Formation

Bachelor's degree in Business Administration

Outils

OpenTable

PeachWorks

Description du poste

Military, Veterans and Diverse Job Seekers is seeking a Restaurant Manager to oversee daily Front of the House and Back of the House operations in Lakeland, FL. The role focuses on delivering superior service and maximizing customer satisfaction while maintaining compliance with sanitation and safety standards.

The ideal candidate has proven management experience in hospitality, strong cost-control skills, and familiarity with OpenTable or PeachWorks.