Restaurant Operations Leader — Guest Experience & Growth

Dunkin' Donuts; Macon (GA); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Weekly pay

Paid time off

Employee meals

Monthly bonus up to 10%

Medical & Dental insurance

AFLAC insurance options

Cell phone reimbursement

Job summary

Dunkin' Donuts is seeking a General Manager to oversee operations, drive guest satisfaction, and lead a team in a fast-paced restaurant environment. You will manage recruitment, training, and daily execution of company standards to ensure quality service and cleanliness while meeting financial goals.

The ideal candidate has food service experience; Serve Safe certification is a plus, and employees benefit from a franchisee-driven compensation and incentive program.

Qualifications

• Experience in food service is required.
• Serve Safe Certification is a plus.
• Strong leadership and people-management skills.

Responsibilities

• Leading operational Excellence.
• Keen focus on 100% Guest Satisfaction.
• Understanding the training and development of team members.
• Achieving financial goals such as sales projections and controllable expenses.
• Utilizing effective communication and coaching skills.

Skills

Leadership

Customer service

Team development

Communication

Job description

Dunkin' Donuts is seeking a General Manager to oversee operations, drive guest satisfaction, and lead a team in a fast-paced restaurant environment. You will manage recruitment, training, and daily execution of company standards to ensure quality service and cleanliness while meeting financial goals.

The ideal candidate has food service experience; Serve Safe certification is a plus, and employees benefit from a franchisee-driven compensation and incentive program.