Restaurant Operations Leader | Guest Experience & Growth

Kona Grill - Cincinnati; Liberty Township (OH); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Dining discounts

Onsite meals for employees

Career development opportunities

Paid time off (PTO)

Employee Assistance Program (EAP)

Commuter benefits

Job summary

THE ONE GROUP is seeking a Restaurant Manager to lead daily restaurant operations, ensuring exceptional guest experiences and sustained service excellence across front-of-house and back-of-house teams.

You will manage staff, training, and performance, uphold hospitality standards, and partner with leadership on strategies to grow guest traffic and brand presence in a dynamic, high-energy dining environment.

Qualifications

• Proven leadership in restaurant management.
• Strong customer service focus and guest experience mindset.
• Extensive food & beverage knowledge and ability to train staff on menus.

Responsibilities

• Oversee daily front-of-house and back-of-house operations.
• Maintain service excellence and elevated guest experiences.
• Monitor quality, vendor relations, and safety compliance.
• Organize staff shifts and ensure optimal coverage.
• Uphold brand standards and company policies.
• Drive profitability through cost control and effective promotions.

Skills

Leadership

Customer service

F&B knowledge

OpenTable / POS systems

P&L / budgets

Tools

OpenTable

Avero

POS systems

Job description

THE ONE GROUP is seeking a Restaurant Manager to lead daily restaurant operations, ensuring exceptional guest experiences and sustained service excellence across front-of-house and back-of-house teams.

You will manage staff, training, and performance, uphold hospitality standards, and partner with leadership on strategies to grow guest traffic and brand presence in a dynamic, high-energy dining environment.